RBR50v2 CIRCLE not filtering

[Melbor]

I I just bought this and have set up my CIRCLE parental controls. I put in 1 website that I want blocked and tested it on my profile. It isn't blocking but I can see it listed in "filtered".
Please can someone assist? Thank you.

[Christian_R]

Hello Melbor,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian 

[svetaketu]

Hi @Melbor,

Here are some Circle KBs that you might want to look at first:

https://support.meetcircle.com/hc/en-us/articles/360026671271-Circle-Feature-Guide-Filter-Settings 

https://support.meetcircle.com/hc/en-us/articles/360052877611-Fixing-Common-Issues-with-Circle-Filte... 

https://support.meetcircle.com/hc/en-us/articles/360026373232-Circle-Isn-t-Filtering-My-Device-Corre...

Hope this helps.