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Re: Recent upgrade has stopped Circle history working
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Recent upgrade has stopped Circle history working
I’ve tried deleting, reinstalling, putting old firmware on…everything I can think of.
Any ideas how I get it back? Is the free version of circle
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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Re: Recent upgrade has stopped Circle history working
Router FW: V1.0.4.76_10.1.82
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Re: Recent upgrade has stopped Circle history working
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Re: Recent upgrade has stopped Circle history working
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Re: Recent upgrade has stopped Circle history working
Also wrong time zone.
Bed time is not correct, time on router is set correctly.
Off time is set at 9 am till 11.30 am but circle gives time off at 18 pm.
To bad, because we paid for premium and it is not working anymore.
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Re: Recent upgrade has stopped Circle history working
Same problem. R8000 router updated to .76 firmware on Oct 11th and just noticed yesterday that the premium subscription Circle 1st Gen usage and sites visited is not working as of that date.
I uninstalled and reinstalled app on phone. I rolled back firmware to .74 - neither helped.
Is a full factory reset the next step?
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Re: Recent upgrade has stopped Circle history working
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Re: Recent upgrade has stopped Circle history working
First save off the routers configuration to back up file. Then you'll have something to re-apply after the reset.
@Stigter wrote:
I do not want a factory reset because i also use open vpn. Waiting for an answer of netgear employee
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Re: Recent upgrade has stopped Circle history working
Something to try.
First save off the routers configuration to back up file. Then you'll have something to re-apply after the reset.
@Yesterdaze wrote:
Same problem. R8000 router updated to .76 firmware on Oct 11th and just noticed yesterday that the premium subscription Circle 1st Gen usage and sites visited is not working as of that date.
I uninstalled and reinstalled app on phone. I rolled back firmware to .74 - neither helped.
Is a full factory reset the next step?
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Re: Recent upgrade has stopped Circle history working
Besides, there are people who did a full factory reset and report timezones problem. I did contact Blanca_O , but no answer. Sadly i was a fan of the product, did some positive reviews, but this is a problem of circle and Netgear. Before the firmware update it was working fine! Do not fix if it ain’t broken!
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Re: Recent upgrade has stopped Circle history working
What country are you located?
Well if it worked before the update, you might revert back to the version where it was working and check to see if it works.
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Re: Recent upgrade has stopped Circle history working
I stopped my subscription, too bad
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Re: Recent upgrade has stopped Circle history working
Revert back to the version where it was working and check to see if it works is a troubleshooting step.
Good Luck.
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Re: Recent upgrade has stopped Circle history working
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Re: Recent upgrade has stopped Circle history working
Same problem. Circle worked fine-Did a factory reset- now cicle won't work. notice says circle will not work in AP or Bridge mode only wireless mode. You would think the geniuses at Netgear would simply explain how to correct this but No...they are clueless.Thanks a lot morons.
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Re: Recent upgrade has stopped Circle history working
A full on factory reset of the router and setup from scratch maybe needed.
Otherwise, you'll need to contact NG support:
Good Luck.
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Re: Recent upgrade has stopped Circle history working
Has anyone done the factory reset and got this to work? I have tried reboots, changing iPhone private addressing...nothing is letting me use Circle features. No history...it just spins in the app.
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Circle History is empty in the Visited tab but Filtered tab has data
Hi,
Of late, my Circle app does not show anything in the 'Visited' tab. The 'Filtered' tab however has entries. What has changed for the 'Visited' tab that it now shows no data ?
Can you please help fix this issue so I can see the history of all devices within my Circle ?
Thanks,
-Dee
Model: R6400|AC1750 Smart WiFi Route
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my profile/Device isn't showing Usage/History
Dear Support,
I just got a R7000 router, I updated the firmware to V1.0.11.134_10.2.119. I use C6300v2 as modem, using xfinity service. I subscribed the Circle Smart Parent. I couldn't see any event on the History/visited.
Here are some screen shoots. I already called netgear support several times. they suggested to update the firmware, which seems doesn't work. even the support already confirmed that model R7000 support features of premium smart parent. I need double check it hear, if the answer is positive. what should I do to make it work?
by the way, History/Filtered seems work fine. what is the different of the setup between filtered and the visited?
Thanks you very much.
David
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Re: my profile/Device isn't showing Usage/History
It's me again. I have chat and talk to support at least 10 hours total, I uninstalled Circle, NightHawk app on my phone, and installed again. I unsubscribed the Circle from google play account, and resubmited. I changed the Router password. I am an IT related professional. I really can't imagine how a person who has less IT knowledge can handle this situation.
I notice that my teenage addicted to the device and network, I really want to check the visited website and filter out some. if your device and the app support this history/visited feature, I don't think it is so hard for me to make it works. if you don't support it, please let me know so I can choose other product.
Sincerely.
David
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Re: my profile/Device isn't showing Usage/History
by the way, I did submit premium smart parent for 4.99/month.
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Re: my profile/Device isn't showing Usage/History
I would pay more if you do have this feature.
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