NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Smart Parental Controls not tracking Usage
Hello, I’m currently paying for SMART Parental Controls for my ORBI RBS50. It’s worked great for the first few months and as of a week ago it STOPPED TRACKING USAGE! The profiles are still avai...
FYI... I've reached out numerous times via email, chat, and phone, to no avail. Why did I have to pay for a service that doesn't work and I get no assistance?!?!?
This is incredibly frustrating.
I had the same issue which then just happened again today when my yearly payment went through after the trial. It seems any time a payment is made either for the yearly or signing up for the yearly or monthly while still on the trial after starting the trial it glitches the system. It requires a soft factory reset of the hardware. Here is the link to the post I made before with my resolution. hope it helps. It did help me again today when I did it. https://community.netgear.com/t5/Circle-Smart-Parental-Controls/RBK750-Smart-Parental-Controls-Stopped-Working-Paid-Service/m-p/2151456#M4976
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
ellen2298 wrote:
I had the same issue which then just happened again today when my yearly payment went through after the trial. It seems any time a payment is made either for the yearly or signing up for the yearly or monthly while still on the trial after starting the trial it glitches the system. It requires a soft factory reset of the hardware. Here is the link to the post I made before with my resolution. hope it helps. It did help me again today when I did it. https://community.netgear.com/t5/Circle-Smart-Parental-Controls/RBK750-Smart-Parental-Controls-Stopped-Working-Paid-Service/m-p/2151456#M4976
I'm struggling backing up my config. The instructions say to back up from a web browser on your computer, well, my computer is ON my ORBI WiFi network but when I log into orbilogin.net. is says:
Looks like you’re not connected to your Orbi’s WiFi network. Don’t worry, it happens to the best of us.
I'm not on VPN, I've cleared my cache & history, I've restarted, and still receive the above....can you please assist? I've tried from my phone and it gives me 404 errors.
THANK YOU! Once I figure out how to back up my system, I'll give your suggestion a whirl!
