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srcolburn's avatar
srcolburn
Aspirant
Aug 26, 2021

The Disney Circle controls keep going offline

I have a Nighthawk R7000 and the Disney Circle parental controls keep going offline.  I have to sign into my router to enable them.  I have seen numerous threads about this but no solutions.

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a factory reset and setup from scratch been performed since last Fw update? 

     

    • srcolburn's avatar
      srcolburn
      Aspirant

      The firmware is V1.0.11.126_10.2.112

       

      The modem that it is hooked up to is a BGW210-700 by AT&T.

       

      No a factory reset has not been perfomed.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
        https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
        Couple of options,
        1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
        3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.