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Forum Discussion
srcolburn
Aug 26, 2021Aspirant
The Disney Circle controls keep going offline
I have a Nighthawk R7000 and the Disney Circle parental controls keep going offline. I have to sign into my router to enable them. I have seen numerous threads about this but no solutions.
FURRYe38
Aug 27, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last Fw update?
srcolburn
Aug 27, 2021Aspirant
The firmware is V1.0.11.126_10.2.112
The modem that it is hooked up to is a BGW210-700 by AT&T.
No a factory reset has not been perfomed.
- FURRYe38Aug 28, 2021Guru - Experienced User
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.