Unable to connect circle app with Nighthawk R7960P Router

[nzsatish]

I am using the Nighthawk R7960P router with the Circle app. I have been using the circle app for over two years, and I turned off the internet for my son's laptop. Now the circle app is not able to connect Netgear router. I always get an error message saying, "Can't connect Circle". I tried clearing the cache, reinstalling the app, and installing the app on android and iOS devices, but no luck. Any help on this issue?

Thanks

Satish

[FURRYe38]

What Firmware version is currently loaded?

What NH app version are you using? 

Apple or Android? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Have you powered OFF the ISP modem, router and your mobile phone for 1 minute then back ON and see if the NH Circle app can connect to the router?