Unable to reset circle admin passcode

[weberic3]

Hello, I have an RBR20 and need to reset my Circle Admin account. I'm unable to retrieve my passcode via SMS and troubleshooting steps (delete & reload app, cycle power on router, ect.) are not resolving it.
please help!

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian