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Exodor's avatar
Exodor
Follower
Oct 26, 2020

Unable to setup circle on Orbi

I'm trying to setup Circle on my Orbi RBR40 by scanning the QR code on the bottom of the device.  I'm unable to scan the code with an iPhone 7 Plus - the code is too small for the phone to successfully focus.  I printed a photo of the QR code but I'm unable to scan that as well.  The app also mentions entering a "code found on the bottom of my Circle Home Plus" but I see no code. 

 

Where can I find the code to proceed with setup?

5 Replies

  • Snowman8's avatar
    Snowman8
    Tutor
    Apr 15, 2021

    Also having the exact same issue!
    iphone 11 Pro

    Orbi RBR40 (firmware V2.6.2.104)

     

    PLEASE HELP!

    • svetaketu's avatar
      svetaketu
      Luminary
      Apr 16, 2021

      Hi Snowman8, Exodor mlauer22 

       

      The QR code at the bottom of your RBR40 is used during setup. If you already have it configured and would just want to enable Circle Smart Parental Controls, follow the instructions below:

       

      1. Launch the Orbi app from a mobile device that is connected to your Orbi WiFi network.
      2. Enter the user name and password that you created the first time that you logged in and tap the SIGN IN button.
        The Dashboard displays.
      3. Tap Parental Controls.
      4. Move the Enable Circle slider to the right to enable Circle Smart Parental Controls.
      5. Tap the GO TO CIRCLE button.
      6. Install Circle.
      7. Launch the Circle app.
      8. Follow the on-screen prompts to set up Circle Smart Parental Controls on your Orbi WiFi System.

      Ref: https://kb.netgear.com/000053861/How-do-I-set-up-Circle-Smart-Parental-Controls-on-my-Orbi-router 

       

      Hope this helps.

       

      • Snowman8's avatar
        Snowman8
        Tutor
        Apr 16, 2021

        svetaketuI have it working now, THANK YOU!

        The problem was I downloaded the Circle app and was trying to connect.
        The key to getting this to work was downloading the Orbi app and launch and install Circle from within that app (It actually installs a different version of Circle called Circle 1st generation).  Also made sure to setup Router/Orbi as opposed to Circle device in the app.