circle rbr50 password

[nico11]

Hello I can no longer access to circle or configure it again. When I try and enter the password, I get an error message. How should I proceed? i've an orbi RBR50 firmware V2.7.3.22

[FURRYe38]

Does this happen on a different wifi device? 

What device are you using currently with Circle? 

Has a factory reset and setup from scratch been performed on the RBR since last FW update? 

@Blanca_O @DarrenM 

[nico11]

i use an ipad iphone and an android phone, and same result. i did not reset the the orbi. i'll probably do it if no other solution. thanks for answer.

[FURRYe38]

What is the error message your seeing? Please use the Choose File button to post a screen capture. 

[nico11]

screen from android devicescreen from apple device