Circle premium features disappeared last week, as did the ability to pause internet for any/all devices. I initially thought it was another time when I needed to "restore purchases" on my iOS Circle app. That didn't do anything.
Then I thought my Circle subscription may have run out, so I re-upped for an annual subscription. That didn't do anything. Then I noticed my existing subscription had not yet expired, so now I see 2 Circle - Netgear subscriptions in my Apple subscriptions page.
So I did a router reboot, but that didn't do anything, so I did a router shutdown-and-leave-powered-off for awhile. That didn't do anything.
Then I noticed the Netgear Parental Controls tile in my Orbi app. I figured that may be related so I activated the trial, just to see. That's when I realized Netgear Parental Controls and Circle may be entirely separate systems, since it now has a free trial through July 5th, 2021. I had just subscribed for a year of Circle, and I'm not that interested in switching everything up, especially since the features are not quite fitting what we want.
I noticed the mention about Netgear Parental Controls in the following thread, and that makes me suspect I have found an edge case where I may be stuck:
At this point, when I launch the Circle app it says I need to activate Circle on my Netgear device. When I do that it says "something went wrong", and bounces me back to the page that says I need to activate Circle on my Netgear device.
No, I don't see "Parental Controls" in the Basic tab in the Web UI. I don't see any reference to any kind of "Parental Controls" anywhere in the Web UI (Basic or Advanced tab).
Just to reiterate for convenience:
Router Firmware Version: V2.7.2.104
Based on the thread you linked to, I suspect I'll need to do a factory reset and try setting the router up again from scratch.
No, I don't see "Parental Controls" in the Basic tab in the Web UI. I don't see any reference to any kind of "Parental Controls" anywhere in the Web UI (Basic or Advanced tab).
Just to reiterate for convenience:
Router Firmware Version: V2.7.2.104
Based on the thread you linked to, I suspect I'll need to do a factory reset and try setting the router up again from scratch.
Well, I finally did a factory reset, but it's all the same:
- "something went wrong" when launching the Circle app and trying to enable it on my router
- I don't see any Parental Controls in the web GUI
- The new Netgear Parental Controls app seems to be what I'm stuck with
Pretty weak to have made a change like this, seemingly out of the blue. I had no idea such a thing was brewing. Granted, I'm not paying close attention to the all the latest Netgear and Orbi gossip.
I guess I'm out $50 on the annual Circle subscription, and I have to use the Netgear parental controls system that, while seemingly good, is a change I didn't really have much interest in making. Life is hard 😄
