reset account info for circle disney

[Leroyj48]

Help! I’ve had to reset my router and manually install the firmware - Circle was working fine before, but I can’t follow the app instructions to pair to circle (no SMS coming through with code). Also as soon as I enable Circle in Genie, internet connection is lost with no DNS. Working fine when Circle not enabled. How can I stop going round in Circles (couldn’t resist!) and set the whole thing up from the beginning?

[DexterJB · Accepted solution]

Hi @Leroyj48,

Welcome to the community!

1. What is the model number and  firmware version of the router?

2. Have you tried resetting the router?

3. Have you tried changing your account info and use another number (temporarily) for the code? This link may help.

Regards,

Dexter

Community Team

[Leroyj48]

Here's a couple of screen clippings to show what I mean …..

[DexterJB · Accepted solution]

Hi @Leroyj48,

Welcome to the community!

1. What is the model number and  firmware version of the router?

2. Have you tried resetting the router?

3. Have you tried changing your account info and use another number (temporarily) for the code? This link may help.

Regards,

Dexter

Community Team

[DexterJB]

Hi @Leroyj48,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team