Follow-up to a comment reported on a post
Hi, First of all, to confirm, I've read the "Read Me First Before You Post in Community Feedback" and I understand I'm leaving this comment in the right place. I was looking to reach the Netgear community management directly, but this looks like it's the only way.
This is in reference to a post I've made last week: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-cannot-access-admin-page/td-p/1727407
As you will read in it, the first person who's replied to me was very rude and condescending, unbecoming behavior of someone who's looking to provide support in these forums. I've reported his comments through the 3 dots, "Report inappropriate content" and explained why. I've done it twice, not being sure if the first time worked.
Afterwards, not only did I not receive a reply from anyone about this, but I've received an automated e-mail mentioning that this person's reply (the one I had reported as inappropriate), was marked as a solution to the post I had made. Doesn't really make sense, nothing he said provided any solution.
1) Can anyone follow-up with me concerning that other user's comments?
2) Can his comment on the post be possibly removed and at least not flagged as a solution?
Re: Follow-up to a comment reported on a post
> [...] the first person who's replied to me was very rude and
> condescending, [...]
"rude" how, exactly? "condescending" is hard to avoid with such a
vague/useless problem report.
> [...] "Report inappropriate content" [...]
In my experience, that's almost always ineffective.
> [...] I've done it twice, [...]
And repetition seldom helps. See, for example:
If some of the free advice here displeases you, then you're free to
ignore it. (You can also complain about it, but that's seldom
> [...] I've received an automated e-mail mentioning that this person's
> reply (the one I had reported as inappropriate), was marked as a
> solution to the post I had made. Doesn't really make sense, [...]
It's a Netgear forum "feature". See, for example:
> [...] at least not flagged as a solution?
Have you looked at it lately? Is it "flagged as a solution"? (Look
for a green check mark.)
> [...] this time I'll note what firmware version it is.