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Important message about ReadNAS 3130, ReadyNAS 3138, WC7500 and WC7600v2 WLAN controllers

johngm
NETGEAR Employee Retired

Important message about ReadNAS 3130, ReadyNAS 3138, WC7500 and WC7600v2 WLAN controllers

 

Dear Community,

 

Updated June 8th, 2017.   We have now contacted all of the known customers of these products.  Furthermore we are actively engaged with roughly 30% of them to take action with regards to the impacted products.  We will be working on action plans with the remaining identified customers over the next month or so and hope to have all issues fully addressed before the end of the year.

 

If you haven't registered your impacted product or have not reached out to us per the service note please do so as soon as possible. 

 

 

Service Note for RN3130, RN3138, WC7500, and WC7600

 

NETGEAR has determined that certain RN3130, RN3138, WC7500, and WC7600 models (complete list below) might experience higher-than-normal component failure rates after a few years of operation.

 

While this situation is not an immediate cause for concern about the operation of any of these models, we understand that customers might have questions. We will be reaching out to all registered customers of the affected models over the next several months to determine the appropriate actions for their situations. 

 

In the meantime, make sure you register any NETGEAR products you own at https://my.netgear.com/registration/.

 

The model name for your product is listed on the serial number label. The following models might be affected:

 

RN3130-100xxx

RN31342E-100xxx

RN31343E-100xxx

RN3138-100xxx

RN31842E-100xxx

RN31843E-100xxx

RN31844E-100xxx

RN31842D-100xxx

RN31843D-100xxx

 

WC7500-10000S

WC7500-100INS

WC7500-100PRS

WB7520-10000S

WB7520-100NAS

WB7530-10000S

WB7530-100NAS

 

WC7600-20000S

WC7600-200INS

WC7600-200PRS

WB7620-10000S

WB7620-100NAS

WB7630-10000S

WB7630-100NAS

 

John McHugh

Model: RN3130|READYNAS 3130 1U 4-BAY (DISKLESS),RN3138|ReadyNAS 3138 Series 4- Bay (Diskless),WC7600|ProSafe Wireless Controller
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