Orbi WiFi 7 RBE973
Reply

5g connection on my c3700 does not work until manual restart

aravindgan
Follower

5g connection on my c3700 does not work until manual restart

I have this problem for quite sometime, comcast confirmed its the issue on modem+router.

The 5g connection keeps dropping and unless i take a manual restart it would not work.

LAN and 2.4g works fine.

My firmware is the latest and Comcast/xfinity confirmed its the latest firmware.

 

Please advice steps to fix this.

 

Regards,

Aravind.

Model: DGND3700|N600 WIRELESS DUAL BAND GIGABIT ADSL2+ MODEM ROUTER
Message 1 of 5
DarrenM
Sr. NETGEAR Moderator

Re: 5g connection on my c3700 does not work until manual restart

Hello aravindgan

 

Have you tried to change the 5ghz channel in the wireless settings?

 

DarrenM

Message 2 of 5
Krisstir
Aspirant

Re: 5g connection on my c3700 does not work until manual restart

I am having the same problem with my modem, how do you change the channel on it? Both the 2.4 and the 5g have blinking lights on the front of the modem.

Message 3 of 5
DarrenM
Sr. NETGEAR Moderator

Re: 5g connection on my c3700 does not work until manual restart

Hello krisstir


Here is how to change the channel

 

https://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

 

DarrenM

Message 4 of 5
mccallum42
Aspirant

Re: 5g connection on my c3700 does not work until manual restart

Anyone have a fix for this issue? It started for me about a month ago.

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 3709 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi WiFi 7