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Re: AC1900 Model D7000 VDSL Modem Router randomly disconnects certain wifi devices

naftaaz
Aspirant

AC1900 Model D7000 VDSL Modem Router randomly disconnects certain wifi devices

Have recently updated to Firmware Version V1.0.1.54_1.0.1 and started noticing an issue where the router randomly disconnects certain wifi devices. Usually, but not always happens overnight. I have two HP printers (Photosmart and a Laser Jet) that are usually the subject of these disconnects. Rebooting the Router fixes the issues until the next random disconnect occurs. Sometimes my spouse's HP notebook gets disconnected.

 

Any ideas on what is causing this? Thanks,

 

 

Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: AC1900 Model D7000 VDSL Modem Router randomly disconnects certain wifi devices

Make sure you have the latest firmware also you may want to change the wireless channel in your wireless settings of the router.

 

DarrenM

Message 2 of 3
naftaaz
Aspirant

Re: AC1900 Model D7000 VDSL Modem Router randomly disconnects certain wifi devices

Thanks Darren. Yes, I do have the most recent firmware update installed. Channel for 2.4 is set on Auto and for 5.0 is set for 161. Any suggestions on channel to use?

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