Orbi WiFi 7 RBE973
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Re: Can not upgrade to new firmware 1.1.00.15

cirtemid
Aspirant

Can not upgrade to new firmware 1.1.00.15

Hello all. I have firmware V1.1.00.12_1.00.12NA and have tried to upgrade to 1.1.00.15, which is the latest version I have found.

However, the upgrade does not happen. I downloaded the file, but when I click Upload in the Netgear Genie, nothing happens.

Something that is even more strange. I found the file by just checking the Netgear website. If I go into Netgear Genie and try to check for any updates, it says that there are no firmware updates available. How is it that Netgear genie can not find the update, yet there is clearly one available?

I have version v2 of the DGND3700.

Thanks.
Message 1 of 8
w3wilkes
Prodigy

Re: Can not upgrade to new firmware 1.1.00.15

Are you talking the Genie application on you PC? Have you tried doing the update from the Web interface on the modem? IE; http://192.168.0.1 and doing the firmware upgrade from there.
Message 2 of 8
cirtemid
Aspirant

Re: Can not upgrade to new firmware 1.1.00.15

Yes, I used the http://192.168.0.1 to get to the modem. It opened up as Netgear Genie. That's where I tried to do the firmware upgrade.
Message 3 of 8
jmizoguchi
Virtuoso

Re: Can not upgrade to new firmware 1.1.00.15

Make sure computer is wired the router and use IE or Firefox browser.

Also on IE 11/10 , you may also want to try compatibly mode and if that helps
Message 4 of 8
cirtemid
Aspirant

Re: Can not upgrade to new firmware 1.1.00.15

Yes, switching to compatibility mode in IE11 did the trick. Thanks.
Message 5 of 8
phelix
Aspirant

Re: Can not upgrade to new firmware 1.1.00.15

HI all, I have a WNDR 3700 firmware 1.0.1.14.
I have attempted the above procedure with the Netgear Smart wizard ( http://192.168.1.1/index.htm) internet Explorer, which indicated that the firmware is up to date. I have downloaded the firmware update 1.1.00.15 and unzipped the file. The file unzippes as a ( .IMG) file and will not upload.:rolleyes:
Message 6 of 8
Joe_
Apprentice

Re: Can not upgrade to new firmware 1.1.00.15

phelix wrote:
HI all, I have a WNDR 3700 firmware 1.0.1.14...

Are you sure you have a WNDR3700? The forum for that router is http://forum1.netgear.com/forumdisplay.php?f=105
Message 7 of 8
jmizoguchi
Virtuoso

Re: Can not upgrade to new firmware 1.1.00.15

I have downloaded the firmware update 1.1.00.15 and unzipped the file


This version seems belongs to DGND3700 and where 1.1.00.15 located
http://support.netgear.com/product/DGND3700v2#wrapper


I have a WNDR 3700 firmware 1.0.1.14.


This seems like you have WNDR3700V2 which 1.0.1.14 and it is the latest http://support.netgear.com/product/WNDR3700v2#wrapper



You are looking at wrong product support page for wrong device you own
Message 8 of 8
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