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Re: D6200 has no internet connection until power cycled

ClaireLC
Aspirant

D6200 has no internet connection until power cycled

Hello,

Over the last week or so my internet connection has been having issues. After a certain amount of time without use (ie while I'm at work) if I then attempt to use the internet there is no connection until I power cycle my modem/router (D6200). After this I have no issue until next time the connection is idle for a time. 

I can connect to the modem/router via the wifi so I know the issue isn't the wifi connection.

When there's no internt there is no indication from the modem/router that there is any problem, no flashing lights, every light is the colour it chould be (green/blue). 

I don't have the home phone connected so there is no splitter on the internet connection and this is the only phone outlet I have.

Any help appreciated.

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 1 of 8

Re: D6200 has no internet connection until power cycled

 


@ClaireLC wrote:
I can connect to the modem/router via the wifi so I know the issue isn't the wifi connection.


 

I'm a bit confused. Does this mean that you can still connect to the Internet using wifi before you restart the modem?

 

If so, it may be a local network (LAN) issue. Is it a wired connection that loses the Internet?

 


@ClaireLC wrote:
I don't have the home phone connected so there is no splitter on the internet connection and this is the only phone outlet I have.

 


Is the a DSL filter though? You need that even without a phone.

Message 2 of 8
ClaireLC
Aspirant

Re: D6200 has no internet connection until power cycled

Hi, thanks for the reply. The LAN is working (both wifi and wired) so I can look at the modem details, the modem router dealing with the incomming internet connection seems to have the issue. There is a DSL filter on the line but no splitter. I have no connection issues whilst I'm using the internet, just after its been idle for a while. Again, thanks for the help.

Message 3 of 8
antinode
Guru

Re: D6200 has no internet connection until power cycled

> Is the[re?] a DSL filter though? You need that even without a phone.

   Not really.  The whole purpose of a DSL filter is to keep the
high-frequency DSL data signal away from plain-old telephones.  A DSL
modem should be connected directly to the phone line.  An ordinary
telephone must be isolated from the phone line by a DSL filter.

   One type of DSL filter, which may be called a "splitter", simply
provides one directly-connected ("DSL") port, and one filtered ("PHONE")
port.

   No phone?  No filter needed.

> [...] There is a DSL filter on the line but no splitter. [...]

   _That_ sounds troubling.  How, exactly, is this (unnecessary?) filter
connected?  Feeding a DSL modem through a filter sounds like a good way
to get a very poor DSL signal.

Message 4 of 8
ClaireLC
Aspirant

Re: D6200 has no internet connection until power cycled

Hi antinode, when I read your comment I went back and double checked what the line is connected through. I had to dig around behind the furniture a bit but I found that it isn’t infact a DSL filter, the line actually runs through a power board (for electrical isolation as I have previously have all my equipment fried by a lightning strike!). I’ve temporarily bypassed the powerboard and now have the line running from the wall to the modem... I will check the connection this afternoon to see if the situation is improved. Thanks for the help.
Message 5 of 8

Re: D6200 has no internet connection until power cycled


@ClaireLC wrote:
....I have previously have all my equipment fried by a lightning strike!

 


That's one reason for using a DSL filter, even when you don't have a phone. (A filter is also useful when you phone socket and modem socket are different, as they are in the UK, where you would have a hard time plugging a modem into the phone's wall socket.)

 

Lightning got me some years ago, hit the overhead phone line, took out a bunch of kit. (Remember fax machines?) The PC died because it had an on-board dial-up modem with a direct connection into the phone socket.

 

Anything between the important stuff – modems and things that cost money – can act as a buffer. It gets fried before the bits after it. No guarantees, of course, but every little bit helps.

Message 6 of 8
antinode
Guru

Re: D6200 has no internet connection until power cycled

> [...] the line actually runs through a power board (for electrical
> isolation [...]

   Without actually looking at its innards, or making some measurements
beyond the capability of typical household test equipment, it's hard to
say if such a surge/transient protective device would bother a DSL
signal.  However, if your D6200 web interface looks like that of my
D7000, then you could look at ADVANCED > ADVANCED Home : Internet Port :
Show Statistics, and see if the Link Rate, Line Attenuation, and Noise
Margin values change significantly when the extra gizmo is inserted or
removed.  A change of one or two dB in the latter two values would
probably be insignificant, but a bigger degradation might matter more.


> That's one reason for using a DSL filter, even when you don't have a
> phone.  [...]

   Not really.  At least, not using the commonly accepted definition of

"DSL filter":

      https://en.wikipedia.org/wiki/DSL_filter

   A protective device (_not_ a "DSL filter") on the phone line may be
valuable, unless it degrades the (high-frequency) DSL signal.  The fact
remains that a DSL filter (as normally defined) goes between a phone
line and a normal telephone (or other analog telephone-like device), not
between a phone line and a DSL modem.

   In a DSL filter-splitter, the phone line is connected directly to the
DSL port; the filter part goes between phone line and the "PHONE" port.
A DSL filter-splitter provides no more protection to a DSL device than
any other passive phone-line coupler would (that is, practically none).

Message 7 of 8
ClaireLC
Aspirant

Re: D6200 has no internet connection until power cycled

Ok, no improvement. Next step, even though I haven’t changed any settings but the modem password, I’ve now done a hard reset. If that doesn’t work I’ll be hooking up another modem and if there’s still no improvement I’ll be having a chat with my ISP. Somewhere in all that there has to be an answer. Thanks for the replies though. Claire
Message 8 of 8
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