D6400 Firmware update failing

[Barncliff]

I'm unable to apply the suggested firmware update to my router.

I've then tried via logging on to the router, but that also fails :(.

Any suggestions please?

[Barncliff · Accepted solution]

Now downloaded the .chk file and applied it manually.

That appears to have worked, but no idea why the normal update process fails.

[Barncliff · Accepted solution]

Now downloaded the .chk file and applied it manually.

That appears to have worked, but no idea why the normal update process fails.

[michaelkenward]

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@Barncliff wrote:

That appears to have worked, but no idea why the normal update process fails.

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That isn't what many people would describe as the "normal update process".

Going into the browser graphical user interface (GUI) and taking it from there is more normal than using the Genie, which Netgear is trying to kill off.

In the event, the safest and most reliable approach is to do what you did, manually update the firmware.

[Rockshield]

Hi, thank you for posting. I've always had problems with the firmware update of my D6400.

I didn't try last firmware yet, but I uploaded previous firmwares from the web admin console.

Please, could you help me understanding what you mean for "manual update", to check if I manage it properly? 

Thank you

[michaelkenward]

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@Rockshield wrote:

Please, could you help me understanding what you mean for "manual update", to check if I manage it properly? 

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That is what you get when you jump into the middle of a conversation. Hijacking a conversation is against the rules for this place.

I did not explain how to do that in my replies because @Barncliff already knew what to do.

If you read the manual for your device you will see that it explains the various ways of updating firmware. It is quicker than waiting for people to reply to old conversations.

Then there is a quick search of the KnowledgeBase.

Search Results: manual update – manual update

You will quickly find this:

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support