Re: D7000 Nighthawk 2.4ghz connection issues

fboy · ‎2017-12-22

I had exactly these issues since the previous firmware upgrade. Was somewhat hacked off with support trying to force me to go premium despite it cleaarly being Netgear who introduced the issue, seeing as how many of us have had it.

However, I upgraded to the V1.0.1.52_1.0.1 firmware yesterday. It still drops out occasionally but unlike before, it has actually sorted itself out this morning and is working. I will post again if it starts playing up but as of this moment, it is ok!

BigJ1992 · ‎2017-12-24

I have the same issue since the last firmware upgrade. I have seen there is a new firmware 1.0.1.54 I will give that a try. Very dissapointed with this.

DuteMan · ‎2017-12-24

I wouldn't bother with v54. INstalled Friday Night and I'm not Rebooting more ofter after the upgrade. On my 4th Reboot Today!

MaurizioMaselli · ‎2017-12-24

It's most likely a bug due to a security fix all vendors developed after a WPA/WPA2 vulnerability was discovered by a researcher. All routers used to carry on authentication after a packet was lost, and that could be leveraged to to breach the packet encryption. They must have made authentication harder and now it hangs after a few attempts. Given that a device may reathenticate a few times during the day, we may experience failures that leave our devices unauthenticated and possibly blacklisted after a few hours.

Singu1arity · ‎2017-12-26

I would assume the same fault would then apply to the 5ghz band if that were the case.

BigJ1992 · ‎2017-12-26

Exactly! 5ghz is fine with no issues. Rock solid. This only affects 2.4ghz. if this is to fix a security issue it should effect both?

Vl-exec · ‎2017-12-27

Is Netgear going to take on any responsibility and get this issue sorted! Can we take this to a social media forum such as Facebook to make this issue known publicly then maybe we will get some help! I'm unable to run programs in my house, my families unable to use google chrome cast as it will only find 2.4ghz. This is a disgrace!

GlennD · ‎2017-12-27

It seems that there are 2 different conversations on this website on the same 2.4 GHZ issue, suggest everyone get on the same one. Everyone here needs to look at the complaints on Re: Nighthawk D7000 2.4Ghz WiFi issues which has 109 or so complaints and join that conversation

DarrenM · ‎2018-01-04

We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their D7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine root cause and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.

What to expect if you choose to work with NETGEAR may require some or all of the following:

NETGEAR will need to load software on your computer (Teamviewer)
The process could potentially than an hour or more
You will need to be in front of your computer for the duration of the testing
You will need to provide personal information such as name, phone number, etc.
Current firmware version
Other firmware versions tested
Hardware version
Detailed problem description
Can the issue be reproduced
Error messages or screenshots
Was the unit replaced
Network diagram/topology
Configuration files
Configuration’s LAN IP, username, and password
List of wireless devices connected to the 2.4GHz band
Description of Environment (e.g. – distances, floors, brick walls, etc.)
How often the disconnects happen
Have you tried connecting devices at a closer range (i.e 6 feet)?
Do all the devices on the band disconnect at the same time
Are you having disconnects on the 5GHz band
What wireless channels have you tried
Netstumbler/inSSIDer (iStumbler, if Mac OS X) screenshot(s) (MUST be included in all escalations): (file name) Screenshots should show all channels)
Packet captures (Wireshark) included: (file name) (should capture when issue happens)
When did issue start to occur? After 6months? After a firmware upgrade? Etc.
Is the device running hot?
Have you tried resetting the unit to factory default?
Do you have chromecast? if so what version is it running?

If you still interesting in working with us please email netgeardslsupport@netgear.com as well need to get your personal contact information. If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.

Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community.

Healyhatman · ‎2018-01-07

Following this thread because I'm having the same issue. After a while, some of my 2.4GHz devices (one laptop and one tablet in particular) will not connect.

On the android tablet I will SOMETIMES get "WLAN connection failure" but generally it will just say "connecting...." and then nothing.

The laptop does the same thing, says "connecting" for a few seconds and then nothing. Simply will not connect and the ONLY solution is to reboot 3 or 4 times a day.

Router logs show absolutely nothing.

1wisedog · ‎2018-01-09

I have the same issue with 2.4Ghz, devices say invalid password or connection timedout, this has been an issue since the last 2 firmware updates. I have factory reset the router and it worked for 24 hours then stopped working again, Netgear has arranged a replacement router, but if its firmware related cant see it making any difference, we will see.

Has anyone else had a replacement and found it to work OK?

yalson · ‎2018-01-11

Version .58 firmware now appears to be being user tested from Netgear.

Saar · ‎2018-01-11

Hi

Can you please share where version .58 can be downloaded?

At Netgear's website, I can only find version .54...

Thank you

CatzNZ · ‎2018-01-13

Same issue here, 2.4ghz boots all connected devices and denies access stating incorrect password on every attempt to connect.

No other issues are present and the few devices connected on the 5ghz side works fine.

This issue occurs periodically, usually sometime overnight and cant see any reported issues on the log.

VDSL doesn't like to be reset, it causes the exchange connection to think there is a fault with the connection and will reduce the connection synch rate and speed considerably.

Please Netgear, find a solution.

CatzNZ · ‎2018-01-13

@CatzNZ wrote:
Same issue here, 2.4ghz boots all connected devices and denies access stating incorrect password on every attempt to connect.
No other issues are present and the few devices connected on the 5ghz side works fine.
This issue occurs periodically, usually sometime overnight and cant see any reported issues on the log.
VDSL doesn't like to be reset, it causes the exchange connection to think there is a fault with the connection and will reduce the connection synch rate and speed considerably.

Please Netgear, find a solution.

It's a shame we cannot edit our posts, I would just like to point out that the reboot of the router is currently the only solution to correct for the inability to connect to the 2.4ghz wifi.

As stated in my previous post, this is not desirable as it interferes with the VDSL synch rate performance etc....

Janatar · ‎2018-03-28

On Netgenie on my pc I deleted my wifi connection and this got rid of my problem with my other devices dropping. My pc has a wired connection.

qidelephant · ‎2018-04-29

I had this same problem - 5ghz works, 2.4ghz doesn't. However, when you reset the router, it works. Changing the 2.4ghz password prevents logging in. IOS devices say incorrect password. It seems to be retaining the default password from the reset, even if you change it (I like to have my own password).

So use the default password shown when you reset your router and see if that works for you. It has worked for me flawlessly.

Re: D7000 Nighthawk 2.4ghz connection issues