D7800 nighthawk not recognising seagate expansion desktop drive 3TB

[GUKA]

Hi,

My d7800 nighthawk is not recognising my seagate expansion desktop drive 3TB, but does recognise a WD passport drive so I know that the USB1 is working.

According to this netgear website, the seagate 3TB is supported, so should work. It has been reformatted to exFAT as from what I have read this is best for large files and supports both MAC and windows.

Any advice gratefully received.

[antinode]

> According to this netgear website, [...]

   Which page?  "this netgear website" is a big place.

> [...] the seagate 3TB is supported, so should work. It has been
> reformatted to exFAT as from what I have read this is best for large
> files and supports both MAC and windows.

   "I have read" where, exactly?  You might try reading this:

      https://kb.netgear.com/24059/

      The router supports the following file system types for full
      read/write access:
      [...]

> [...] but does recognise a WD passport drive [...]

   What's the file system on that disk?  (I'd guess not exFAT.)