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How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

MaitlandGill
Aspirant

How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

We've put together a new computer with both an SSD and a HDD.

Windows10 was installed via USB stick onto the Kingston SSD. The HDD is a Seagate IronWolf. The OS doesn't even see any networks avaliable, nor does it recognize the Analog Speakers. I can only assume that it didn't come with the correct firmware. Since this computer doesn't have internet, I'll need to download the files on my Laptop and upload them to a USB stick.

I thought this firmware was Version 1.1.00.26 https://www.netgear.com/support/product/DGND3700v2#download as shown here. But after extracting the Zipped file, an error message appeared saying that the 'image' was corrupted. We also installed the 'NETGEAR Genie App' but it didn't help. We've made sure that the Ethernet cable between the modem and PC was secure.

 

Version 1.1.00.26 and the 'NETGEAR Genie App' was downloaded on a computer with Windows8 and another which had Ubuntu Linux. It didn't seem to make any difference.

Looking in the 'Device Manager', under 'Network Adapters' the following Adapters are installed:

Realtek PCIe GBE family controller

WAN miniport IKEv2

WAN miniport IP

WAN miniport IPv6

WAN miniport L2TP

WAN miniport Monitor Network

WAN miniport PPPOE

WAN miniport PPTP

WAN miniport SSTP

 

The 'Troubleshoot problems' via the 'Network & Sharing Center', identified the problem as:

"Ethernet" doesn't have a valid IP configuration.

Model: DGND3700v2|N600 WIRELESS DUAL BAND GIGABIT ADSL2+ MODEM ROUTER
Message 1 of 8

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MaitlandGill
Aspirant

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

Message 5 of 8

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antinode
Guru

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

> [...] The OS doesn't even see any networks avaliable, nor does it
> recognize the Analog Speakers. I can only assume that it didn't come
> with the correct firmware.

   "firmware"?  To me, that sounds as if you need some Windows device
drivers for "the Analog Speakers" (whatever thay might be).  I don't
know where you're looking for "any networks avaliable".

> We also installed the 'NETGEAR Genie App' but it didn't help.

   I'd stick with the web-browser interface to the DGND3700v2.  You
don't need more confusing software.

> [...] But after extracting the Zipped file, an error message appeared
> saying that the 'image' was corrupted.

   What, exactly, was "the Zipped file"?  I see two versions, one "for
North America", and one "for all regions except North America".  Around
here, both look good:

mba$ ls -l *26*
-rw-rw-rw-@ 1 [...] 23616363 Feb  6 09:45 DGND3700v2-V1.1.00.26_1.00.26.zip
-rw-rw-rw-@ 1 [...] 23617019 Feb  6 09:37 DGND3700v2-V1.1.00.26_1.00.26NA.zip

mba$ unzip6 -t '*26*.zip'
Archive:  DGND3700v2-V1.1.00.26_1.00.26.zip
    testing: DGND3700v2-V1.1.00.26_1.00.26_Release Notes.html   OK
    testing: DGND3700v2-V1.1.00.26_1.00.26.img   OK
No errors detected in compressed data of DGND3700v2-V1.1.00.26_1.00.26.zip.

Archive:  DGND3700v2-V1.1.00.26_1.00.26NA.zip
    testing: DGND3700v2-V1.1.00.26_1.00.26NA_Release Notes.html   OK
    testing: DGND3700v2-V1.1.00.26_1.00.26NA.img   OK
No errors detected in compressed data of DGND3700v2-V1.1.00.26_1.00.26NA.zip.

2 archives were successfully processed.

   I'd try the download again.  If your zip archive got truncated, then
you can expect to get an error like "corrupted".

> We've made sure that the Ethernet cable between the modem and PC was
> secure.

   I assume that means an Ethernet cable from the PC to a LAN port on
the DGND3700v2.  Do the LED indicators at each end indicate a good
connection?

> The 'Troubleshoot problems' via the 'Network & Sharing Center',
> identified the problem as:
>
> "Ethernet" doesn't have a valid IP configuration.

   Have you configured the Ethernet ("Realtek PCIe GBE family
controller") interface in Windows?

   You seem to need more knowledge about configuring a network interface
in Windows.  Updating the firmware in your DGND3700v2 may be a good
idea, but it's not your first task.

Message 2 of 8
MaitlandGill
Aspirant

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

This doesn't help. Like.. at all.

Message 3 of 8
antinode
Guru

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

> This doesn't help. Like.. at all.

   You've provided, like, little to no useful information, and answered,
like, none of my questions.  Like, at all.

   You might do better looking for some local help, rather than asking
how to configure your Windows network hardware in a Netgear forum.

Message 4 of 8
MaitlandGill
Aspirant

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

Message 5 of 8

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

For future reference, and to avoid anyone landing here after reading the subject, routers do not need drivers in Windows.

 

Windows needs drivers for Ethernet hardware and wifi hardware, not for routers. 

 

If Windows pops up errors for your network stuff, look first for answers within Windows. There are times when your network's configuration may need poking around in the router's settings, but that will probably throw up a different type of error.

 

That turned out to be the answer to this problem.

Message 6 of 8
MaitlandGill
Aspirant

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

Its would be good to leave this thread here, for those with the same problem.

Thinking it has something to do with their NETGEAR.

Message 7 of 8

Re: How to install Driver for dgnd3700v2 on a clean Windows10 without internet access

Absolutely. "Where are my drivers" comes up from time to time. As you have marked it as Solved it will stay around and will show up in searches if people bother to try that before they dive in.

 

 

Message 8 of 8
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