Internet trouble with D7000v2

[Ginge321]

Trying to connect my modem for the first time in a new house, and haven't used it for a while so have forgotten the password and security questions. However I have tried Factory resetting and it doesn't reset the password or security questions. I have also held it down for 30 secs or more with nothing plugged in and disconnecting the power at the same time. Please help!

[michaelkenward]

---

@Ginge321 wrote:

However I have tried Factory resetting and it doesn't reset the password or security questions.

---

What tells you that?

How are you accessing the D7000v2?

What messages do you see if you use the browser to go to routerlogin.net, or 192.168.0.1?

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

DSL Modems & Routers

I will ask the Netgear moderator to move your message.

[Ginge321]

Hey

Thanks I was able to get it sorted, my provider called and help me setup it up again and I didn't have to login

Thanks though!