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Re: Netgear D6400 Modem/Router connect but no internet (Centurylink)

Chevy_Blazin
Aspirant

Netgear D6400 Modem/Router connect but no internet (Centurylink)

For the last past month I've been trying to get this modem/router up and running with no success. I called netgear over a handful of times with no solution and even spoke with centurylink which wouldn't help me because it's not one of their modems. I had a centurylink actiontec c1900a that bit the dust and I'm in diar need of assistances from someone. Just trying to see what all credentials I need to get this thing up and running. I have also tried the netgear genie and still nothing. Thanks in advance for whatever help y'all can give me!

Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router?802.11ac Dual Band Gigabit
Message 1 of 4
antinode
Guru

Re: Netgear D6400 Modem/Router connect but no internet (Centurylink)

> [...] I've been trying to get this modem/router up and running with no
> success. [...]

 

   Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

   What type/level of service from CenturyLink?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Aside from the basic
set-up instructions, look for the LED descriptions and "Troubleshoot".

 

   If we're talking about a DSL connection, then potential sources of
useful information include the LEDs (especially "DSL"), and, on the
management web site, anything about the DSL connection under ADVANCED >
ADVANCED Home : Internet Port : Show Statistics.


> [...] what all credentials I need [...]

 

   Presumably, for a PPPoA or PPPoE connection, there'd be a user name
and password (same as on the Actiontec C1900A, I'd guess).  CenturyLink
could tell you those, and whether you use PPPoA or PPPoE.

 

   Many Netgear models/firmware versions mishandle special characters in
those credentials, so if yours include funny characters (funnier than
"@"), then that could explain an authentication failure.  But if the DSL
physical link is bad, then authentication is not your biggest problem.

 

> [...] I have also tried the netgear genie and still nothing. [...]

 

   If that means some Netgear-supplied app, running on some
(unspecified) computer/device or other, then I'd stick with a web
browser.  As above, "nothing" is not a useful problem description.

Message 2 of 4
Chevy_Blazin
Aspirant

Re: Netgear D6400 Modem/Router connect but no internet (Centurylink)

The power light and dsl and internet lights or all green and the wifi is blue. Just got of the horn with CenturyLink and they gave me some different credentials then they did last couple of times and the rep was very pleasant to deal with unlike the other 3 hard heads.
I have the 25mbps and it's bonding when I had the c1900a actiontec modem from CenturyLink. I have tried using the advance setup options still came to the same conclusion connected but no internet.
Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router?802.11ac Dual Band Gigabit
Message 3 of 4
antinode
Guru

Re: Netgear D6400 Modem/Router connect but no internet (Centurylink)

> I have the 25mbps and it's bonding [...]

 

   Prepare for disappointment.

 

      https://kb.netgear.com/30296

 

   I have no idea what happens if you connect a (single-line) Netgear
Dxxxx to a bonded line (pair).  The obvious outcomes would be 1) No
service, or 2) half-speed service.  Outcome 1 would not amaze me.
(Might depend of which of the two DSL lines to which the Dxxxx gets
connected.)  Either way, I'd be unhappy.

 

   Time to search Ebay for a DSL gizmo which is known-compatible with
CenturyLink bonded service?

 

       https://www.centurylink.com/home/help/internet/modems-and-routers/compatible-modems.html


   On the bright side, a D6400 should be usable as a router (with some
other modem), or as a wireless access point (with some other router).

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