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Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

jbartos
Aspirant

Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

Netgear D7000 AC1900 WiFi VDSL/ADSL modem router often drops interntet. Red light is on every day or so. Please, is this potentially the modem or DSL line provider fault?

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 13

Accepted Solutions
antinode
Guru

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

> There has been one modem only, D7000v1.

   For you.  But some other fellow jumped in with his D7000v2.

> There is Firmware Version V1.0.0.34. Please, which is the current
> Firmware Version?

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Downloads.  (For older versions, under Firmware and
Software Downloads, look for "View Previous Versions".)  Find the
kit(s).  Download the kit(s) you want.  Read the "Release Notes" file
for instructions.

   I don't see a "V1.0.0.34" in the list of Previous Versions for either
D7000v1 or D7000v2, but, for a D7000v1, V1.0.1.70_1.0.1 appears to be
the latest (now).

View solution in original post

Message 12 of 13

All Replies
antinode
Guru

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

> Netgear D7000 [...]

   D7000[v1] or D7000v2?  Firmware version?

> [...] Red light is on every day or so. [...]

   _Which_ "light" is red?

> [...] is this potentially the modem or DSL line provider fault?

   If your "Red light" is the "DSL" indicator, then yes.  Have you asked
your DSL provider about it?

   Anything interesting in the D7000[vX] web interface at ADVANCED >
ADVANCED Home > Internet Port : Show Statistics or Connection Status
when this happens?


   Note: "DSL line" = "Digital Subscriber Line line".  See:
      http://antinode.info/complaints/aer.html

Message 2 of 13
w3wilkes
Prodigy

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

Does this happen with your old modem or does the old unit run rock solid? I would say that if your old modem works fine without drops you should return the D7000 and get a different brand. This problem gets reported often with the D7000 modem/routers.

Message 3 of 13

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Message 4 of 13
Retired_Member
Not applicable

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

I have the random disconnets also on my D7000 v2 on firmware 1.0.0.53 only had this unit 2 weeks and had to change back to my old DGND 3700 which does not have this issue at all.

My isp is karoo dsl. 

Model: D7000v2|Nighthawk AC1900 WiFi VDSL/ADSL Modem RouterD7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 5 of 13

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often


@Retired_Member wrote:

I have the random disconnets ...

 


You'll have to say a bit more than that.

 

What is disconnecting from what?

 

Then again, this may have nothing to do with the discussion that you have hijacked. So starting your own discussion might get more attention, especially from the Netgear team.

 

 

Message 6 of 13
Retired_Member
Not applicable

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

Ok thank you don't bother Its getting returned thanks for being a little impolite i will get another brand from now on.

Message 7 of 13
jbartos
Aspirant

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

Firmware Version is V1.0.0.34

Please advise, which version is current replacing the V1.0.0.34?

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 8 of 13
jbartos
Aspirant

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

> Netgear D7000 [v1]

   D7000[v1] or D7000v2?  Firmware version?
V1.0.0.34
> [...] Red light is on every day or so. [...]
The second ligh from the left for provider line status.
   _Which_ "light" is red?

> [...] is this potentially the modem or DSL line provider fault?

It could be the provider problem since the DSL signal is on emergency cable sharing the telephone line cable.

   If your "Red light" is the "DSL" indicator, then yes.  Have you asked
your DSL provider about it?

   Anything interesting in the D7000[vX] web interface at ADVANCED >
ADVANCED Home > Internet Port : Show Statistics or Connection Status
when this happens?

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 9 of 13
jbartos
Aspirant

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

There has been one modem only, D7000v1.

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 10 of 13
jbartos
Aspirant

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

There is Firmware Version V1.0.0.34. Please, which is the current Firmware Version?

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 11 of 13
antinode
Guru

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

> There has been one modem only, D7000v1.

   For you.  But some other fellow jumped in with his D7000v2.

> There is Firmware Version V1.0.0.34. Please, which is the current
> Firmware Version?

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Downloads.  (For older versions, under Firmware and
Software Downloads, look for "View Previous Versions".)  Find the
kit(s).  Download the kit(s) you want.  Read the "Release Notes" file
for instructions.

   I don't see a "V1.0.0.34" in the list of Previous Versions for either
D7000v1 or D7000v2, but, for a D7000v1, V1.0.1.70_1.0.1 appears to be
the latest (now).

Message 12 of 13
jbartos
Aspirant

Re: Netgear D7000 AC1900 WiFi VDSL/ADSL drops internet often

I upgraded the D7000v1 (nameplate shows D7000 only) to Firmware V1.0.1.70_1.0.1 from Firmware V1.0.0.34 (original with purchase couple of years ago). The upgrade seems to be working fine. Thank you for your support.

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 13 of 13
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