ReadyCloud Failed to upload

[freewing70]

Hello experts,

On my D7000 (latest FW V1.0.1.44_1.0.1) I enabled ReadyClud (and registered).

When I try to upload a file the process starts, but doesn't arrive to the end, and I get a "Failed to upload" message.

I tried from IE browser, and Chrome, in local and outside my network, from Windows 10 and Windows XP, but... same problem.

I even tried changing USB pendrive, reformatting it, changing NTFS and FAT32, but... nothing to do.

Suggestions?

Thankyou so much

- enrico

[dionmtony]

I same too

[freewing70]

I sent few days ago an eMail to TechSup... hoping they're answering me.

Will let you know.

[freewing70]

...no reply from NETGEAR.

Mmmm....

[DarrenM]

Hello Freewing 

I am looking into this issue I will let you know what I find out why this is failing.

DarrenM

[freewing70]

Thanks Darren,

Waiting for a solution; it's one of the most important features that made me to decide and buy that router.

As you can see from the screenshot there's the option to enable ReadyCloud from the settings of the router

- enrico

[freewing70]

Hello @dionmtony,

Did you find any solution?

Thanks

- enrico

[morheus1974]

I have the same problem! I do not think it's a problem of permission because I have create a new directory without problems ! 

[freewing70]

Same here: making a new dir works, copying a file is impossible.

It's a SHAME that NetGear does not support us!

[DarrenM]

Hello everyone 

I have sent the issue to the engineers to replicate and I am waiting to hear back on the issue. I will let you know what I find out when they reply back.

DarrenM

[freewing70]

I'm doing the same today with IT tech sup: they asked me for screenshots + backup of router settings. Standing-by...

[freewing70]

...any news? I even phoned to the support. They told me to wait (this was few days ago).

[DarrenM]

Hello Freewing

Yes the engineers replicated the issue and are working on a fix but I am unable to give a ETA on when that will be.

DarrenM

[freewing70]

Hello everybody,

Just received this eMail from support.

Hoping they're solving ASAP.

[...]

Thank you for your attention. Following feedback had, our engineers Le communicate that they are still working on the beta firmware for the problems encountered. At this time they are making the 2/28 correction. There are some binary files that must be updated and this may take more time. We will send you an email confirmation as soon as our engineers have completed the firmware. Thank you for your patience and cooperation.

[original]

In seguito ad un riscontro avuto, i nostri ingegneri Le comunicano che stanno ancora lavorando al firmware beta, per la problematica riscontrata.
In questo momento stanno apportando la correzione 2/28. Ci sono alcuni file binari che devono essere aggiornati e ciò può richiedere ancora del tempo.

Le invieremo una mail di riscontro non appena i nostri ingegneri avranno ultimato il firmware.

La ringraziamo per la Sua pazienza e collaborazione.

Cordiali Saluti
Agnieszka
Esperto Netgear

[ab91]

Hello everybody,

same problem with a D7000 router.

Did anybody get a solution ?

How did you made it at work ?

Thank you and regards

[freewing70]

No solution by now.... waiting for an FW update.

Hoping not to wait for 1 year.

[freewing70]

...the update was programmed for TODAY, while NO UPDATE IS STILL AVAILABLE.

Nice move NetGear: brava...

[freewing70]

....any news?

STILL NO UPDATE at all ! ! !

[DarrenM]

Hello Freewing70

I am looking into this I will let you know when I get any info.

DarrenM

[freewing70]

...any news?

Is TechSup alive? Thanks

[DarrenM]

Hello Freewing70

The firmware got pushed back and I am looking to find out when it will be released I will let you know when I receive this info.

DarrenM

[freewing70]

=:(

...I'm disappointed by Netgear. It's not a correct behaviour at all.

[freewing70]

Hello Darren,

I think I waited too much; I want my money back from NetGear.

What shall I do to obtain this in the restpect of my rights and of European law?

Thnks for helping

[DarrenM]

Hello Freewing70

You will have to talk to support about that.

https://www.netgear.com/support/contact.aspx

DarrenM

[freewing70]

Tried this! But, if I set Italian language, the procedure to ask for support doesn't arrive to the end.

They propose mi to BUY a support card, since my 90 days on-line tech support is over.

My router was bought in Novembre 2016, so by law I have 2 years of warranty... that looks to be different from having support.

The only option available seems to be an RMA  for substituting a product with harware problems, but the BUG is not solvable with a substitution.

Netgear sold a product with diffetent specs from what Netgear proposed.

Nice guys!

Would you ever buy Netgear anymore?

I feel totally abandoned.