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ReadyShare/ReadyCloud with D7000 connection problem

jkility
Aspirant

ReadyShare/ReadyCloud with D7000 connection problem

Hi,

 

We have setup NetGear ReadyCloud and it work's great on the machines on the network (able to map to it etc).

How ever When I use the readycloud portal (readycloud.netgear.com) I am unable to upload files of any time. When uploading files I get the following.

Uploading > CLOUD Synchronization > Connection Problem

 

Unfortunately there is no other message that pops up to explain the problem. 

 

I have tried this on 2 different computers (Windows 7 & 8.1) and tried different browsers, Firefox, Chrome, IE. All with no success.

 

Our router is a D7000 with the latest firmware installed.

 

Appreciate any help.

Message 1 of 9
FramerV
NETGEAR Employee Retired

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hi jkility,

 

Welcome to the community.

 

I am assuming that when you login to the readycloud.netgear.com you can see the ReadyNAS device?

 

If this is the case, you may want to check the firmware that is loaded on your ReadyNAS. The new firmware release have some bug fixes regarding connections to ReadyCloud.

 

ReadyNAS OS 6 Software Version 6.6.1

If that does not resolve it please send in your logs. See How do I send all logs to ReadyNAS Community moderators?

 

 

Regards,

Message 2 of 9
jkility
Aspirant

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hi,

 

We currently have a SSD put into a caddy connected via USB to the router. We can all see it in Windows and connected to the network fine (we can all map to it). How ever when going through the ReadyCloud platform we cannot upload to it. Although we can see it and see the files etc and also download, we cannot upload

Message 3 of 9
FramerV
NETGEAR Employee Retired

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hi jkility,

 

Just to verify, do you have a ReadyNAS unit?

 

 

Regards,

Message 4 of 9
jkility
Aspirant

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hi,

 

No we do not have a ReadyNas unit. Were effectively using a external HDD connected to our D7000 router and setup using ReadyShare/ReadyCloud

Message 5 of 9
jkility
Aspirant

Re: ReadyShare/ReadyCloud with D7000 connection problem

Bump, any update to this at all?

Message 6 of 9
DarrenM
Sr. NETGEAR Moderator

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hello jkility

 

This is a known issue on the D7000 that engineering is aware of they are working to fix this.

 

DarrenM

Message 7 of 9
jkility
Aspirant

Re: ReadyShare/ReadyCloud with D7000 connection problem

Hi,

 

thank's for  the update. Do you know when this is likely to be resolved?

Message 8 of 9
DarrenM
Sr. NETGEAR Moderator

Re: ReadyShare/ReadyCloud with D7000 connection problem

I do not have a ETA on the fix.

 

DarrenM

Message 9 of 9
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