Readycloud on a preowned d7000 nighthawk

[Majorstrife]

Hi

Is it possible to connect a d7000 to ready share if it's been pre owned? Just bought the d7000 second hand everything is working fine other than the ready share feature.

When I go the the ready share web portal the transcend hard drive is not found and I can't register the router on my account because it has been pre registered.

Is there a work around to this issue or will I not be able to connect to my hard drive away from my home network?

[michaelkenward]

You'll have to get someone to connect your hardware to your account.

Do you known who sold you the device? Can they delete their registration?

You have a couple of options, try to find a local contact number (it may be well hidden) or send a private message to one of the Netgear moderators here.

If you are really lucky, someone like @DarrenM or @ChristineT will take pity on you and step in. Or send one of them a private message with your serial number.