Orbi WiFi 7 RBE973

VPN between iPhone and router - Familoop


VPN between iPhone and router - Familoop

I've recently installed Familoop Parental Control on my daughters iPhone but am haveing problems keeping a VPN connection.  IT either fails to connect, drops the connection or, when connected, blocks internet access.


Can anyone advise where I am going wrong.



Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router|802.11ac Dual Band Gigabit
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Re: VPN between iPhone and router - Familoop

Hi Kilfinan,


I regret to learn that you faced with this issue. First thing we should try is reconnect to Familoop's VPN. In order to do this, please follow the steps below: 

  • Go to Settings > General > VPN 
  • You should see 'Familoop VPN' listed 
  • Check mark to the left of the 'Familoop VPN' must be selected 
  • In 'Familoop VPN', tap on the 'i' to the right. Turn off the 'Connect On Demand' option 
  • Delete all profiles from device 
  • Enroll device again using the Familoop app



Best regards, Oleg Krasnov
Familoop Support Team

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