firmware updates

[Redturtleraph]

Hi Guys 

I am having  trouble trying to up date the latest firmware on my device i have tried multiple version and keep getting the same response it also constantly disconnecting is there a fix for tthis ??

[FURRYe38]

What response are you getting? 

What FW is currently loaded? 

Be sure to unpack the .zip file before uploading the actual FW.img file seen.

Try MS Edge or Firefox browsers.

Factory reset the router then setup from scratch then try to update manually:

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

[Redturtleraph]

It simply said it's the wrong file or it's corrupted or not the right type of file ? I've download it and un zipped it many times FW 1.0.1.68 is as high as it will.let me update too

[FURRYe38]

And you have the R7800 router?

[Redturtleraph]

No it's the nighthawk X4S AC2600 Model D7800 I have tried to manually set it up but not from from Firefox as suggested will that really make a difference? I'll give it ago

[plemans]

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@Redturtleraph wrote:
It simply said it's the wrong file or it's corrupted or not the right type of file ? I've download it and un zipped it many times FW 1.0.1.68 is as high as it will.let me update too

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That is the latest version. 

https://www.netgear.com/support/product/D7800.aspx#download

so what version are you trying to install and where are you getting it from?

[Redturtleraph]

I've tried the Firefox route work for a bit then crashed again , Im Sure I read somewhere that there were more updates for this model but perhaps I got it wrong.

[Redturtleraph]

Sorry *worked

[plemans]

forcing a firmware that isn't for that version of router will cause issues (if you can even get it to install). 

Make sure you're installing the one for your version. 

[Redturtleraph]

I wasn't able to load any of the updates when I tried to do so . So I left it as it was using the auto updates feature. But I still couldn't get it to stop crashing.

[plemans]

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@Redturtleraph wrote:
I wasn't able to load any of the updates when I tried to do so . So I left it as it was using the auto updates feature. But I still couldn't get it to stop crashing.

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couldn't get what to stop crashing ?
the auto-update? 

The router? If the router, what is all going on? Details help more than "crashing"

[Redturtleraph]

Sorry the internet just drops out, it all boots up fine then randomly every 30mins or so the internet wifi signal drops out and the unit disconnects I have to go back into the settings and reboot it other times it just starts working again I've spend the last to days trying just trying to get it to stay connected continuously. But my level of tech savvy knowledge doesn't go very deep . Apologise if my explanations are a bit vague .

[plemans]

does everything drop? Just wireless devices? Or wired too? 
Is the unit rebooting? (light shut off and it boots backup)

do device say, connected, no internet? Does the wifi itself stop broadcasting?

[Redturtleraph]

Both wifi and wired drops out but not always together it seems like its one or the other ever time the unit does reboot it self. It say it not connect when the wired part goes down but the wifi is still going ?? Maybe I should attach some pictures

[michaelkenward]

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@Redturtleraph wrote:
No it's the nighthawk X4S AC2600 Model D7800 ...

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You are using it as a modem/router?

[Redturtleraph]

@michaelkenward yeah I'm.

[plemans]

whats the d7800 connected to? A modem (if so what model) or dsl? 

[michaelkenward]

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@Redturtleraph wrote:
yeah I'm.

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I'm what?