Orbi WiFi 7 RBE973
Reply

gene remote access login failed since firmware update

8lackie9
Aspirant

gene remote access login failed since firmware update

hi community, since netgear recent firmware update for D6220, i am unable to remotely connect to router through gene app on iphone. firmware V1.0.0.46_1.0.46

Spoiler
 

user name and password are okay as i can log into gene when on same network (local) but unable to log in remotely. photo is the message i see, any help please?

Message 1 of 5

Accepted Solutions
8lackie9
Aspirant

Re: gene remote access login failed since firmware update

Hi Christian, another firmware update has just been released. I updated router tonight and problem solved. Thanks for your support.

View solution in original post

Message 5 of 5

All Replies
aqrangel
Aspirant

Re: gene remote access login failed since firmware update

I got the same exact issue, but I have a R7000 router. Good luck with this. I’m tired of searching for help. ~Adrian
Message 2 of 5
8lackie9
Aspirant

Re: gene remote access login failed since firmware update

thanks Adrian. frustrating. i may return router for warranty and start again. 

Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: gene remote access login failed since firmware update

@8lackie9

 

Are you still having the same issue?  

 

1. Have you tried power cycling the router?

2. Have you tried a factory reset?

3. Have you tried rolling back to the previous firmware and checking if the issue persists? 

 

 

~Christian 

Message 4 of 5
8lackie9
Aspirant

Re: gene remote access login failed since firmware update

Hi Christian, another firmware update has just been released. I updated router tonight and problem solved. Thanks for your support.
Message 5 of 5
Discussion stats
  • 4 replies
  • 1652 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7