internet dropping out on d7000v2

[emmmr]

I have just purchased a new Netgear D7000v2.  All set up and works fine with all devices.  

Problem is that internet connection drops out and unit has to be rebooted to get it going again.

What can I do to sort this out

[emmmr · Accepted solution]

After contacting Netgear for support I was advised to change 2.4 chanel from auto to C6 and 5.0 to a high chanel. This has been done and since then the router has not dropped out.

[w3wilkes]

What version firmware are you running? Most recent and all prior versions can be found here

https://www.netgear.com/support/product/D7000v2.aspx#Firmware%20Version%201.0.0.56

[emmmr]

Thanks for response.  On installation the firmware was updated to 'latest' version.  I will dig out the file on it when I get back home and respond again tomorrow.

[michaelkenward]

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@emmmr wrote:

Thanks for response.  On installation the firmware was updated to 'latest' version.  I will dig out the file on it when I get back home and respond again tomorrow.

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Did you reset the router to factory settings after the firmware flash?

New firmware sometimes introduces changes that are not compatible with the old configuration.

So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

[emmmr]

Thanks for your comment.  I will factory reset and see if this stops the loss of internet.

Interestingly, the wifi drops off once every night. Reboot in the morning enables normal service all through the day. While asleep it drops off at some and again reboot in the morning.

[michaelkenward]

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@emmmr wrote:

Interestingly, the wifi drops off once every night. Reboot in the morning enables normal service all through the day.

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Does that mean that it is the wifi that dies and not the Internet?

[emmmr]

Good question.  Will be testing for that by leaving a laptop plugged in to router and when all devices via wifi do not work will check laptop to see if internet is working via cable.  Will advise outcome.

[michaelkenward]

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@emmmr wrote:

Good question.  Will be testing for that by leaving a laptop plugged in to router and when all devices via wifi do not work will check laptop to see if internet is working via cable.  Will advise outcome.

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The LEDs will indicate what is going on. Compare the internet LED and the wifi LED.

[emmmr]

Thanks for response.

Will check and make a note next time I loose connection.

[emmmr]

The firmware update when router first switched on was updated to : 1.0.0.56_1.0.1

The router was not rebooted after firmware completed.

[emmmr]

Should have said that a factory reset was not done after firmware update

[michaelkenward]

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@emmmr wrote:

The router was not rebooted after firmware completed.

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The device reboots itself as a part of the firmware update.

[emmmr]

Latest update :

Router has been fine over a couple of days, no drop out.

This morning I found it had dropped out overnight.  My laptop was conected by ethernet cable - no internet on lap top. All wifi devices off internet.  All lights on as usual on router but no internet connection.

Rebooted router and all now working fine.

What's going on ??

[DexterJB]

Hi @emmmr, as previously suggested above, we also recommend resetting the device to factory defaults after the firmware update. Let us know if the issue will persist after the reset.

Dexter

[emmmr · Accepted solution]

After contacting Netgear for support I was advised to change 2.4 chanel from auto to C6 and 5.0 to a high chanel. This has been done and since then the router has not dropped out.