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2.4g saved (no Internet access) D7000v2

Graphicalg
Aspirant

2.4g saved (no Internet access) D7000v2

Hi. This morning it seems all hardware that is Co nected on the 2.4g band of my router is denied access. No Internet connection.
The 5g signal is so far fine

But this now makes my mom's phone and the ring doorbell along with other things pretty non functional.

Modem/router : nighthawk D700 v2
Isp : sky Broadband
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 4
plemans
Guru

Re: 2.4g saved (no Internet access) D7000v2

1. Can you see the 2.4ghz band?

2. Have you tried logging into settings to see if password changed? Or even just changing the password?

3. Have you tried rebooting?

4. What firmware are you on?

5. Is anything else broadcasting on the 2.4ghz? Try changing channels on the 2.4ghz

6. If all else fails, you could try resetting back to factory and redoing the router. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 2 of 4
Graphicalg
Aspirant

Re: 2.4g saved (no Internet access) D7000v2

1) 2.4ghz band is viewable in settings and visually in led.
2) password is correct and no change. I created a 2.4ghz Guest access option which worked perfectly right out the gate.
3) reboot multiple times
4) firmware version : V1.0.0.51_1.0.1
5) channels changed to a completely empty lane
6) really don't want to factory reset as ISP is sky and it was hell to get that and this produ t to be friendly and allow Internet service to be broadcast.
Message 3 of 4
plemans
Guru

Re: 2.4g saved (no Internet access) D7000v2

Can you change the wifi name and password to something else and see if it works?
CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 4 of 4
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