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Can’t connect to internet

DJH91
Follower

Can’t connect to internet

I brought this modem, unhooked my old working modem hooked up this one and says no internet and won’t connect. Any suggestions please?
If I put the old one back in it connects
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 3
w3wilkes
Prodigy

Re: Can’t connect to internet

Did you configure it correctly? Userid and password typically need to be provided. If the rest of the settings are not auto detected you will also need to provide those too. All required settings should be available from your ISP.

̶D̶7̶0̶0̶0̶v̶2̶ POS / DGND3700v1
Message 2 of 3
antinode
Guru

Re: Can’t connect to internet

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

   Is that accurate?  Or do you have a D7000v2?  Firmware version?

> I brought this modem, unhooked my old working modem [...]

   What is your "my old working modem"?

> [...] hooked up this one [...]

   How, exactly?  And did what?  Prayer?

> Any suggestions please?

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for
"Troubleshooting".

> If I put the old one back in it connects

   Perhaps someone configured that one.

Message 3 of 3
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