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D6000 AC750 wifi router firmware version 1.0.0.68_1.0.1 does not display connection status screen

AlanZA
Aspirant

D6000 AC750 wifi router firmware version 1.0.0.68_1.0.1 does not display connection status screen

Recently updated from version .67 to .68 of the firmware.

Now the screen that is supposed to display the connection status does not display.  (The one where you can disconnect and reconnect.)

Can I go back to version .67?

 

Also, how does one report such problems to Netgear?

Message 1 of 3
antinode
Guru

Re: D6000 AC750 wifi router firmware version 1.0.0.68_1.0.1 does not display connection status scree

> Now the screen that is supposed to display the connection status does
> not display.  (The one where you can disconnect and reconnect.)

   Which screen is that?  ADVANCED > ADVANCED Home : Connection Status?
Around here (D7000, V1.0.1.54_1.0.1), that's a pop-up.  Is your browser
blocking it?

   It shouldn't be necessary, but, in some cases, settings get scrambled
during a firmware update.  It may be worth trying to reset the device
(with the new firmware), and configure it manually.  If you had saved
settings from before the update, then you could try restoring them, but
cross-version compatiblity is uncertain.

> Can I go back to version .67?

   Should be possible.  Visit http://netgear.com/support , put in your
model number, and look for Downloads.  Under Firmware and Software
Downloads, look for View Previous Versions.  Download the kit you want.
Read the "Release Notes" file for instructions.  Again, reset and
reconfigure may be needed.

> Also, how does one report such problems to Netgear?

   With considerable difficulty?  You could try sending e-mail to
"customer.service" at the obvious domain, but no bets.

Message 2 of 3
RYK786
Aspirant

Re: D6000 AC750 wifi router firmware version 1.0.0.68_1.0.1 does not display connection status scree

I have the same issue...
Now the genie app wont connect as well.
Message 3 of 3
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