D6000 issue

[kb68]

Over the last 2 weeks my internet speed has gotten worse and worse until finally it stopped working completely. I rang my service provider who said that they have had a lot of calls regarding this particular modem and that it was an Netgear issue and that they are aware of it and trying to fix the issue. I have tried turning it on and off also resetting it, all the lights are on and my devices telll me that the connection is working but still nothing. Am I the only person having this issue?

[michaelkenward]

Is this a wifi connection or wired?

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@kb68 wrote:

....and off also resetting it

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Does that mean "factory reset"?

Have you checked to see if you have the latest firmware for the modem?

There is a manual for your device somewhere at the end of this link:

>>>>> D3600 | Product | Support | NETGEAR <<<<<

(Ignore the D3600, same manual as the D6000.)

See page 36.