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Re: D6300 no power

Sherue
Follower

D6300 no power

Hi all my modem has stopped working. There is no lights at all. I have tried a different power point but still no lights. I have a router connected through the d6300 and that is still connected to the internet.

Has the D6300 died.

 

thanks

Sherie

Model: D6300B|Dual Band 11ac ADSL Modem Router
Message 1 of 3
antinode
Guru

Re: D6300 no power

> [...] my modem has stopped working. There is no lights at all. [...]

 

   Sounds dead.

 

> [...] I have tried a different power point but still no lights.

 

   How "different"?  Do they have ratings printed on them?

 

> [...] I have a router connected through the d6300 and that is still
> connected to the internet.

 

   That makes little sense.  What is this "a router", and what, exactly,
is connected to what, exactly?  Hint: If a device has multiple Ethernet
ports, then "connected to device" is not enough detail.

 

> Has the D6300 died.

 

   Is that a question?  Does your keyboard lack a question mark ("?")?


   If you have some device which "is still connected to the internet",
and the D6300 is providing that connection, then the D6300 would seem
not to be all dead.

 

      https://www.youtube.com/watch?v=xbE8E1ez97M

 

   A better description of your equipment and its configuration might
lead to better advice.

Message 2 of 3
Nodism1125
NETGEAR Expert

Re: D6300 no power

Hi Sherue, 

 

Since you already tried swapping power adapter, please check if the Power On/OFF button pressed and see if the unit boot up. If not, please register the D6300 serial number and see the Hardware warranty is still valid.

 

NETGEAR Product Warranty Check:

https://www.netgear.com/mynetgear/registration/Product_WarrantyCheck.aspx

 

For Replacement Request with  valid Hardware warranty, access your MyNETGEAR Portal. 

Click on SUPPORT

Click on CONTACT SUPPORT

Select Replace my defective product

Select the D6300 SN under My Registered Products. Click on Next

Click on Call us.  

 

Message 3 of 3
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