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D6400 no internet

Sherif-farag
Aspirant

D6400 no internet


I am from egypt and i bought netgear d6400 dsl/vdsl modem router its not working at my house but worked at more than 3 other places With different isp its really strange i did the configurations a million time at my house and didnt work and in the other places as soon as i put isp username and password its works fine , in my place it gives an exclamation mark (yellow)sign next to the Internet port in advance setting and no internet in home basic settings attached picture any help guys!
Also i changed the port with isp but still the same.
Couldnt reach netgear support
We ll be glad if i found any help!!!!

Thank you
Message 1 of 8
tahuff
Aspirant

Re: D6400 no internet

Most likely problm is that your ISP does not support that modem.  Check with them to see if they support it.

Message 2 of 8

Re: D6400 no internet

Does the DSL LED turn green?

 

That would help to check the suggestion from @tahuff.

Message 3 of 8
Sherif-farag
Aspirant

Re: D6400 no internet

First of all thank you for your feedback

Yes my service provider says that they support it and i tried it with the same service provider at my parents place and it did work as soon as i aded the their username and password.

And yes the dsl icon lights still green but internet is orange.
Message 4 of 8
Sherif-farag
Aspirant

Re: D6400 no internet

Is there any explanation for this??!!
And a they send me a technician but with no result.
Need help frustrated!!!

Message 5 of 8

Re: D6400 no internet


@Sherif-farag wrote:

And yes the dsl icon lights still green but internet is orange.

That's usually a sign of a problem with the ISP login details.

 

Are you using the setup "wizard" or doing it manually?

 

Manual might be better.

 

Remember to factory reset the thing before you try to set it up on your line. Otherwise it will remember the settings at your parent's place.

 

 

 

 

Message 6 of 8
antinode
Guru

Re: D6400 no internet

> [...] i tried it with the same service provider at my parents place
> and it did work as soon as i aded the their username and password.

 

   And the _only_ settings differences were the PPP credentials?

 

   Are there any special characters in your PPP credentials?  Netgear
modem+router devices have a history of mishandling characters like (for
example):

 

      <  >  ;  &  |

 

      https://community.netgear.com/t5/x/x/m-p/1354547

Message 7 of 8
Sherif-farag
Aspirant

Re: D6400 no internet

Actually i tried both and did not work !
Message 8 of 8
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