D700 Knighthawk

[alphacole2102]

On Sunday night my D700 Nighthawk dropped the internet and even after multiple rebooting it refuses to connect, the orange light is now always on. My line is fine, checked by Openreach. Had to delve into the attic to get an old BT Router out, hunt for the adapter and managed to get back online. Any ideas as to why and can it be fixed? We have had bad weather and a power cut, but it failed a few days later...

[antinode]

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

   D7000[v1] or D7000v2?  Look at the product label.  Firmware version?
Connected to what?

> [...] the orange light is now always on.

   Which one is "the orange light"?

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for the
LED descriptions and "Troubleshoot".

> [...] Any ideas as to why and can it be fixed? [...]

   From a description like "the orange light is now always on"?  Not
even a guess.

[alphacole2102]

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router - no version number - had update to newest firmware a few months ago - internet receiving light is fully orange - other lights are white across the panel -

[antinode]

> [...] had update to newest firmware a few months ago [...]

   As always, an actual version number would be more useful than your
opinion of what was "newest", "a few months ago".

> [...] internet receiving light is fully orange [...]

   That's what Netgear calls the "Internet" LED?

> Visit http://netgear.com/support , put in your (actual) model number,
> and look for Documentation. Get the User Manual. Read. Look for the
> LED descriptions and "Troubleshoot".

   Did you?

> [...] other lights are white across the panel

   All of them?  Including the USB port-status LEDs?  Have you USB
devices connected?

[michaelkenward]

---

@alphacole2102 wrote:

- internet receiving light is fully orange

---

Is that the Internet LED or the DSL LED?

Have you taken the thing through the startup wizard? It should detect the settings for BT.

Have you tried a factory reset?

I realise that this is the standard "I don't have a clue" response, but if all else fails...

Do the router's logs have any useful information?