I am having Freeze/Lockup issues with the Netgear D7000.
Any help or suggestions would be appreciated.
I have had four in total. I do not think it is a heat issue as the unit is generally cool to the touch.
SETTINGS:
Wifi is on a schedule. It switches off at midnight every night and turns back on at 9am every day.
WPS disabled (but light remains on)
Wifi - 2.4GHz is on channel 13 instead of Auto.
SSID Name is not broadcast.
MTU Size (in bytes): 1458
The router is still under warranty.
I will give as much detail as I can starting with the most recent. Please note to get the unit working again I have to switch the power off and then turn it back on. So all logs are cleared.
I have also performed factory reset to no avail.
Note: You will notice that on 3 of 4 of these freeze/lockups, router uptime was 33 days. The other was 36 days.
My ISP is Plusnet and on each occasion this has happened I have checked both Plusnet and BT Broadband Service Status Pages to check for any issue in my area and there were none.
4 . Freeze/Lockup - 13/09/2018 - Time unknown but happened between midnight and 9am.
Firmware version: V1.0.1.66_1.0.1
Uptime: 33 days
Power, Internet and DSL lights on (solid white). All other lights off (wifi is on a schedule).
NO DEVICES connected to the unit.
The unit unresponsive. Switched on my Desktop PC but unable to access it via a wired ethernet connection.
Switched off the unit for serveral minutes then turned it back on.
The unit now functions normally.
3. Freeze/Lockup - 03/06/2018 - 09:42am
Firmware version:V1.0.1.64_1.0.1
Uptime: 36 days
Lights On: Power, Internet, DSL, 2.4GHz, 5 GHz,Ethernet Port 1, Wifi, WPS.
Connected Devices:
Desktop PC (Windows 10) (wired - port 1)
Samsung Galaxy Tab (wifi - 5GHz)
Roberts Internet Radio (wifi - 2.4GHz)
Unit unresponsive. I was using Firefox at the time and the Internet Radio was set to DAB so was not accessing the internet.
Could not access the internet or login to router admin.
Turned off the unit for several minutes and then turned it back on.
The unit then functioned normally.
Performed a factory reset and erased settings.
2. Freeze/Lockup - 13/04/2018 - 11:22am
Firmware Version: V1.0.1.64_1.0.1
Uptime: 33 days
Lights On: Power, Internet, DSL, 2.4GHz, 5 GHz,Ethernet Port 1, Wifi, WPS.
Connected Devices:
Desktop PC (Windows 10) (wired - port 1)
Kindle Fire Tablet
Unit unresponsive. Unable to access the internet or login to router admin using either wired or wifi connection.
Turned off the unit for several minutes and then switched back on.
The unit then functioned normally.
1. Freeze/Lockup - 23/01/2018 - 10:30am
Firmware Version: V1.0.1.54_1.0.1
Uptime: 33 days
Lighs On: Power, Internet, 2.4GHz, 5 GHz,Ethernet Port 2, Wifi, WPS.
Lights Off: DSL
Connected Devices:
Laptop (Kubuntu 16.4) (wired - port 2)
Unit unresponsive. Unable to access the internet or login to router admin using either wired or wifi connection.
Turned off the unit for several minutes and then switched back on.
The unit then functioned normally.
