Orbi WiFi 7 RBE973
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D7000 losing ISP credentials after restarting

singleorign
Aspirant

D7000 losing ISP credentials after restarting

Hi, I am finding my Nighthawk D7000 ADSL modem does not reconnect to the Internet after a reboot and I need to re-enter the ISP credentials.  The firmware version is V1.0.1.50_1.0.1.

 

Thank you for your assistance.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 4

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antinode
Guru

Re: D7000 losing ISP credentials after restarting

> Hi, I am finding my Nighthawk D7000 ADSL modem does not reconnect to the
> Internet after a reboot and I need to re-enter the ISP credentials.  The
> firmware version is V1.0.1.50_1.0.1.

   No such problem here with the same model and firmware.

   Anything else changing?  Connection Mode = Always On?

   If the settings change spontaneously, then I'd probably resort to the
usual panacea, a full ("factory") reset, and then reconfiguration.  You
can try saving and restoring the settings, but if they're corrupt, then
a manual reconfiguration might work better.  Lasr resort: re-install the
firmware.

   Bad hardware (NVRAM) is also a possibility, I suppose.

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Message 2 of 4

All Replies
antinode
Guru

Re: D7000 losing ISP credentials after restarting

> Hi, I am finding my Nighthawk D7000 ADSL modem does not reconnect to the
> Internet after a reboot and I need to re-enter the ISP credentials.  The
> firmware version is V1.0.1.50_1.0.1.

   No such problem here with the same model and firmware.

   Anything else changing?  Connection Mode = Always On?

   If the settings change spontaneously, then I'd probably resort to the
usual panacea, a full ("factory") reset, and then reconfiguration.  You
can try saving and restoring the settings, but if they're corrupt, then
a manual reconfiguration might work better.  Lasr resort: re-install the
firmware.

   Bad hardware (NVRAM) is also a possibility, I suppose.

Message 2 of 4
TheFamilyDog
Initiate

Re: D7000 losing ISP credentials after restarting

Same issue and FW version here. Just spent 30mins troubleshooting - then had to reenter credentials.

At the same time it also switches off the wireless radios so I have to dig out a laptop with an ethernet port to reenable them aaargh.

Message 3 of 4
singleorign
Aspirant

Re: D7000 losing ISP credentials after restarting

Great response!  Ended up needing to downgrade to 1.0.1.48.  Will keep that on for a little while for further testing and then later update to see if the credentials hold.

Message 4 of 4
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