Orbi WiFi 7 RBE973
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Re: D7000 nighthawk sees device as a separate network not as a device.

hooley
Aspirant

D7000 nighthawk sees device as a separate network not as a device.

Hi, I've been trying to access a new streamer.  The streamer (Roberts RS1) attempts a network connection.  The netgear sees it as a separate network from the one set up and describes it as "Open".  It does not see it as a device connected to the existing network.  Unfortunately when I connect to this device (now a new network) I lose my existing network connection and so cannot interact with the streamer to set its characteristics.

Is there any way I can access both the device and the network?  Can I get the router to see the device as a device!

Any thoughts would be appreciated.  Beware I may be slow to reply given I'm online for only a few hours a day.

 

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 12

Accepted Solutions
antinode
Guru

Re: D7000 nighthawk sees device as a separate network not as a device.

> [...] The setting I refer to are on the tablet [...]

 

   At what, exactly, "on the tablet" are you looking?

 

> [...] The network that is labelled as "saved" is in fact not a network
> but the streamer. [...]

 

   Are you looking at a list of wireless networks (SSIDs) in your
neighborhood?


   So, your _tablet_, not your "D7000 nighthawk" is what "sees device as
a separate network"?

 

   I know nothing about your "The streamer (Roberts RS1)".  Is there
documentation for it someplace?

 

   In some cases, a "smart" device will create its own wireless network,
to which you can connect some device like your tablet, in order to
configure that "smart" device (using a web browser, or some app or
other).


   Part of that configuration might be telling the "smart" device how it
can connect to your _router's_ wireless network.  Once that has been
done, the "smart" device might disable its own wireless network (which
would no longer be needed).

 

> [...] And I stress again that the streamer is not a network. [...]

 

   And I stress that you might be wrong about that.  If it appears in a
list of wireless networks (SSIDs) on your tablet, then it might be
creating its own little (temporary?) wireless network.

 

> [...] It is attempting to connect to a network via wifi.

 

   Perhaps it _would_ be doing that, if you told it _how_ to do that.
Connecting your tablet to the streamer's own little wireless network
might be part of how you could do that.


> I believe my problem is most likely to do with android rather than my
> netgear [...]

 

   I agree that your router is not the problem.  My guess is that
someone needs to read the instructions for your "The streamer (Roberts
RS1)", and then follow them.

 


> [...] I need to connect to the streamer via the tablet to set up the
> streamers ssid, password etc. [...]

 

   More or less.  My guess is that you need to connect your tablet to
your streamer, so that you can (somehow) inform your streamer of your
router's SSID and passphrase, so that your streamer can then connect
itself to your router.


> [...] Is there anyway I can get the router to recognise the streamer
> as a device on my usual network rather than it assume the streamer is
> another network.

 

   I (like you?) haven't read the instructions for your "The streamer
(Roberts RS1)", so I know nothing, but my guess is that connecting your
tablet to the _streamer's_ wireless network is one of the first steps
toward that goal.  (Reading the instructions might be _the_ first step.
That's certainly where _I_ would start.)

 

   After your streamer has connected itself to your router, you'd tell
your _tablet_ to connect to your router (not directly to the streamer).
At that point, the tablet and the streamer could communicate through the
router.  What could go wrong?

View solution in original post

Message 7 of 12

All Replies
antinode
Guru

Re: D7000 nighthawk sees device as a separate network not as a device.

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

 

   D7000[v1] or D7000v2?  Look for "Model" on the product label.
Firmware version?  Connected to what?

 

> [...] The streamer (Roberts RS1) attempts a network connection. [...]

 

   I don't know what that is, or what it does (when it works).

 

> [...] The netgear sees it as a separate network from the one set up
> and describes it as "Open". [...]

 

   You might get further if you described actual objects and events in
the real world, and spent less time trying to describe the psychological
state of these devices.  "The netgear sees" or "It does not see" conveys
no useful information.

 

   Interesting: What, exactly, are you doing?  What, exactly, happens
when you do it?


   Much less interesting: What you think it all means.  What you think
the devices think it all means.

Message 2 of 12

Re: D7000 nighthawk sees device as a separate network not as a device.


@hooley wrote:

Hi, I've been trying to access a new streamer.  The streamer (Roberts RS1) attempts a network connection. 

 


Wired or wireless?

 


@hooley wrote:

The netgear sees it as a separate network from the one set up and describes it as "Open". 

 


What is "the one set up"?

 

Having just set up a very different networked Denon media device. I'm puzzled by that statement. I did nothing on the router to establish a connection. It was all done on the Denon client.

 

I have set up a bunch of networked devices and the router just spits out wifi that the device then has to grapple with.

 

It was pretty easy to set up my Denon for wifi, but I am about to transfer it to Powerline Ethernet because that is more reliable and easier to set up.

 

 

Message 3 of 12
hooley
Aspirant

Re: D7000 nighthawk sees device as a separate network not as a device.

Thanks for response.  My router is v1/0/1.78_  

I am trying to get an android streamer to work.  I'm using an old android tablet that uses the most up-to-date version - only 4.0.4.

When I go into settings and make sure the wifi is on I am shown 2 networks - my usual netgear which is described as "connected" and the streamer which is described as "saved".  But this latter network can only be connected by disconnecting from my usual netgear.  Unfortunately when I do that I lose internet connection on the tablet!  It seems to me the tablet has seen the streamer as another network not as a device to be attached to the working netgear network.  I need to connect to the streamer via the tablet to set up the streamers ssid, password etc.  I've not even got into it yet.  Is there anyway I can get the router to recognise the streamer as a device on my usual network rather than it assume the streamer is another network.

My usual wired and wireless connections through windows are fine - but they cannot recognise the streamer - presumably because it's android based.  Even Bluestacks fails to recognise this streamer.  

Thanks.

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 4 of 12

Re: D7000 nighthawk sees device as a separate network not as a device.


@hooley wrote:

When I go into settings and make sure the wifi is on I am shown 2 networks - my usual netgear which is described as "connected" and the streamer which is described as "saved". 


Settings on what?

 

Networks described as "saved" may no longer exist. Delete it and see what happens.

 

What has this got to do with the "Roberts RS1"?

 

I am still confused about what you are doing and on what devices.

Message 5 of 12
hooley
Aspirant

Re: D7000 nighthawk sees device as a separate network not as a device.

Hi Michaelkenward, The setting I refer to are on the tablet - which is where I fear the problem lies. The network that is labelled as "saved" is in fact not a network but the streamer.  I am not given the option to delete the streamer as a network, only to save ,connect, or cancel.  None of these remove it from the network settings.  And I stress again that the streamer is not a network.  It is attempting to connect to a network via wifi. 

I believe my problem is most likely to do with android rather than my netgear - which is really good and stable.  I'm trying to get a second android tablet/phone with more up-to-date software to see whether that sorts it out.  Thanks for your questions/comments.

 
Message 6 of 12
antinode
Guru

Re: D7000 nighthawk sees device as a separate network not as a device.

> [...] The setting I refer to are on the tablet [...]

 

   At what, exactly, "on the tablet" are you looking?

 

> [...] The network that is labelled as "saved" is in fact not a network
> but the streamer. [...]

 

   Are you looking at a list of wireless networks (SSIDs) in your
neighborhood?


   So, your _tablet_, not your "D7000 nighthawk" is what "sees device as
a separate network"?

 

   I know nothing about your "The streamer (Roberts RS1)".  Is there
documentation for it someplace?

 

   In some cases, a "smart" device will create its own wireless network,
to which you can connect some device like your tablet, in order to
configure that "smart" device (using a web browser, or some app or
other).


   Part of that configuration might be telling the "smart" device how it
can connect to your _router's_ wireless network.  Once that has been
done, the "smart" device might disable its own wireless network (which
would no longer be needed).

 

> [...] And I stress again that the streamer is not a network. [...]

 

   And I stress that you might be wrong about that.  If it appears in a
list of wireless networks (SSIDs) on your tablet, then it might be
creating its own little (temporary?) wireless network.

 

> [...] It is attempting to connect to a network via wifi.

 

   Perhaps it _would_ be doing that, if you told it _how_ to do that.
Connecting your tablet to the streamer's own little wireless network
might be part of how you could do that.


> I believe my problem is most likely to do with android rather than my
> netgear [...]

 

   I agree that your router is not the problem.  My guess is that
someone needs to read the instructions for your "The streamer (Roberts
RS1)", and then follow them.

 


> [...] I need to connect to the streamer via the tablet to set up the
> streamers ssid, password etc. [...]

 

   More or less.  My guess is that you need to connect your tablet to
your streamer, so that you can (somehow) inform your streamer of your
router's SSID and passphrase, so that your streamer can then connect
itself to your router.


> [...] Is there anyway I can get the router to recognise the streamer
> as a device on my usual network rather than it assume the streamer is
> another network.

 

   I (like you?) haven't read the instructions for your "The streamer
(Roberts RS1)", so I know nothing, but my guess is that connecting your
tablet to the _streamer's_ wireless network is one of the first steps
toward that goal.  (Reading the instructions might be _the_ first step.
That's certainly where _I_ would start.)

 

   After your streamer has connected itself to your router, you'd tell
your _tablet_ to connect to your router (not directly to the streamer).
At that point, the tablet and the streamer could communicate through the
router.  What could go wrong?

Message 7 of 12
w3wilkes
Prodigy

Re: D7000 nighthawk sees device as a separate network not as a device.

What is the streamer you're trying to connect to your network? I've seen streamer devices that broadcast a temporary wifi SSID that you use to set up the streamer to connect to your D7000 routers wifi. With your tablet when you connect to the streamer wifi (I'm guessing this is Roberts RS1) the tablet will show "no internet" because the streamer isn't connected to your router yet (D7000). With your tablet that is now connected to the streamer you should have a web page from the streamer that wants you to provide the SSID and password of the D7000 routers wifi. Once the streamer is connected to your router it will no longer broadcast the temporary SSID used to set up the streamer.

Message 8 of 12
antinode
Guru

Re: D7000 nighthawk sees device as a separate network not as a device.

> What is the streamer you're trying to connect to your network? [...]

 

   You might try reading the first line of "Message 1".

 

> [...] (I'm guessing this is Roberts RS1) [...]

 

   Those of us who read "Message 1" didn't need to guess that.  (Many
other things, perhaps, but not that.)

Message 9 of 12
w3wilkes
Prodigy

Re: D7000 nighthawk sees device as a separate network not as a device.

Sorry that I assumed Roberts RS1 is a name you gave the device rather than a specific device. From what I understand you are required to use the UNDOK app to configure your Roberts RS1 streamer to connect to your network. It is available for both iOS and Android devices.

Message 10 of 12
hooley
Aspirant

Re: D7000 nighthawk sees device as a separate network not as a device.

Hi,

Problem solved.

I had to download older versions of the undok app on android and then "connect" to the streamer.  I was finally able to establish protocols for the streamer to connect to the iinternet.  Then I "disconnected" from the streamer and reconnected to the netgear controlled internet and it worked.

Thanks for all the advice/comment.  

Message 11 of 12
hooley
Aspirant

Re: D7000 nighthawk sees device as a separate network not as a device.

Further info.

Yes I did read the manual before and during my attempts to resolve the issue.  THe main problem for me was that although the manual stated that Undok app required Android 4 or above, in fact it needed android 5 and above.  I could not visually see this until fairly late on.  I therefore sought out an earlier version of Undok and applied that.  But even then the manual never presented the situation I was in -  with the app unable to pick up the streamer.  

The android os settings still showed the streamer as a network.  But with the older version of Undok I was able to interact with the streamer once I had turned off the true netgear network and connected to the streamer.

THanks again for the help.

Message 12 of 12
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