Orbi WiFi 7 RBE973
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Re: D7000

Demo8853
Aspirant

D7000

Had the router for a while no issues at all till it disconnected last night no internet at all, isp say line is fine even plugged in my isp router works fine high speed, but the d7000 wont connect any ideas guys?
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 8
antinode
Guru

Re: D7000

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

 

   D7000 or D7000v2?  Look at the product label.  Firmware version?
Connected to what?  LED indicators?  Any useful information at all
beyond "doesn't work"?

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for the
LED descriptions and "Troubleshoot".

Message 2 of 8
Demo8853
Aspirant

Re: D7000

It's the D7000
Only red light is the internet light.
Firmware is V1.0.1.74_1.0.1.
And it doesn't work when the DSL is plugged in also reset the router with the reset button.
How ever I managed to get my isp router as a bridge not the proper way but it works not great speed, I can use both routers.
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 3 of 8

Re: D7000


@Demo8853 wrote:
It's the D7000
Only red light is the internet light.

 

And the other LEDs?

 


@Demo8853 wrote:
How ever I managed to get my isp router as a bridge not the proper way but it works not great speed, I can use both routers.

 


And that ISP modem/router is? Make and model?

 

 

Message 4 of 8
Demo8853
Aspirant

Re: D7000

It's the bright box 2 from ee
Photo is with the DSL plugged in no other router.
Message 5 of 8

Re: D7000

It looks like all is fine except that the D7000 is not negotiating a connection to the internet.

 

It is getting the DSL connection.

 

Have you been through the simple process of taking it through the connection settings for your DSL service?

 

Bright Box 2 wireless router device guide | Help | EE

 

The instyructions shjoiuld also work for your D7000.

 

 

Message 6 of 8
antinode
Guru

Re: D7000

> Only red light is the internet light.

 

> 20200325_155650.jpg

 

   Netgear calls that "amber".

 

   Apparently the DSL physical link is good.  Does your connection use
PPPoA or PPPoE?  Are there any special characters in your PPP
credentials?  Netgear has a history of mishandling them.  See, for
example:

 

      https://community.netgear.com/t5/x/x/m-p/1354547

Message 7 of 8
Demo8853
Aspirant

Re: D7000

Thanks guys for the help after yet another reset and a little messing about it finally got a connection again, Still not sure what the cause actually was, since no setting were changed since set up but all is good for now.
Message 8 of 8
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