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Re: D7000v2 ISP speed issue will not go over 150MBp

RexConnix
Aspirant

D7000v2 ISP speed issue will not go over 150MBp

Hi All

trying to solve an issue before I throw the dam thing out the window.  My ISP has upgraded me to 900MBps YAH, oh, no christmas joy for me.  The speed test will only push past 140 - 150 MBps (On ethernet) on wireless get the same which is great.  I have looked through the forum and found one post with the same issue.  No joy has not been solved.  I have turned off QOS and upgraded to the latest firmware, rebooted and still the same.  The ISP have check the fibre and they can see super fast speed but not me.  Any help would be great

 

Cheers

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 12
plemans
Guru

Re: D7000v2 ISP speed issue will not go over 150MBp

What model fiber box did they give you? 

Does it have an integrated router with its own qos?

If you directly connect to the fiber box, do you get full speeds?

Message 2 of 12
RexConnix
Aspirant

Re: D7000v2 ISP speed issue will not go over 150MBp

Unfortunately I do not have the original router from the ISP (Huawei HG659b), so i cannot test it.  It's strange that the advanced setting show that the connection is from the isp is 1000MBps.  I have checked it on multiple laptops connected with all flavours of OS all come back with upto 150MBps as the speed.

 

Is there something that I am missing or is the D7000v2 not up to the job

Message 3 of 12
plemans
Guru

Re: D7000v2 ISP speed issue will not go over 150MBp

How are you testing this? Hardwired connection to the router or wireless?

The ISP doesn't have a fibre box at all? 

 

the d7000 should support gigabit speeds. 

Message 4 of 12
RexConnix
Aspirant

Re: D7000v2 ISP speed issue will not go over 150MBp

Tested with wired - 140 - 150MBps on Windows box and Apple box.  

Tested with Wireless - 120MBps on Windows and Apple.

The ISP does have a box but it is a converter to ethernet to connect to the router.

The ISP engineer checked the speed to the box and is full speed >900MBps

 

Cheers

Message 5 of 12
plemans
Guru

Re: D7000v2 ISP speed issue will not go over 150MBp

If you plug "that box" directly into a laptop/pc, what speeds do you get?

Message 6 of 12
RexConnix
Aspirant

Re: D7000v2 ISP speed issue will not go over 150MBp

Its an Optical Network Terminal (ONT).  Plugded into the LAN1 position and i get no connection from the laptop. When plugged into the router it has a green light, showing 1GBps.  When plugged into the laptop I get nothing.

 

Cheers

Message 7 of 12
plemans
Guru

Re: D7000v2 ISP speed issue will not go over 150MBp

you've put that you've updated the firmware. At any point did you try factory resetting the router and starting over? Maybe a setting wasn't entered correctly or its retaining a prior qos setting?

Message 8 of 12
RexConnix
Aspirant

Re: D7000v2 ISP speed issue will not go over 150MBp

So just completed a factory reset, I backed up my credentials and reloaded them and still the same. Getting around 150MBps

 

Cheers

 

Message 9 of 12
plemans
Guru

Re: D7000v2 ISP speed issue will not go over 150MBp

do you have another router you could try? or borrow and try?

how old is your d7000?

potentially you could try downgrading the firmware and see if its a bug with the current version. 

Message 10 of 12
RexConnix
Aspirant

Re: D7000v2 ISP speed issue will not go over 150MBp

So I have just been to our local Spark shop (ISP) and got a new router from them (Free of Charge) to test.  Getting better results than the D7000 but only around 100Mbps more (250Mbps)

So I guess its back to talking to the engineer

 

Cheers

 

Message 11 of 12

Re: D7000v2 ISP speed issue will not go over 150MBp


@RexConnix wrote:

Getting better results than the D7000 but only around 100Mbps more (250Mbps)

 


Just catching up on this one. You are using a DSL modem/router in router mode? (DSL won't do 900 Mbps.)

 

I assume that you have connected to the WAN port and not, as mentioned in an earlier message, the LAN1 port.

 

You also said earlier that you reloaded the credentials after a reset. Not a good idea. It just revives problems you had before the reset.

 

I mention these things because no one has raised them before.

Message 12 of 12
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