Orbi WiFi 7 RBE973
Reply

D7800 TalkTalk problems - connected but no internet

conway
Aspirant

D7800 TalkTalk problems - connected but no internet

Hi there, I have recently purchased a D7800 Nighthawk X4S AC2600 Modem Router, I followed the quick install procedure on the advanced tab, selected the correct country / ISP, it did some scanning and asked for my DSL username and password, said it had configured but when it lauched the "Generic success netgear" page, nothing loads, and no other websites work. In the bottom corner it just says "Performing TSL Handshake with "

Heres some screenshots showing how it seems to be "connected" and has pulled the correct IP from the ISP (Blanked out), and my settings. any idea what needs tweaking?

20180321_135328.jpg20180321_135402.jpg20180321_135431.jpg20180321_135447.jpg20180321_135503.jpg

 

Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 1 of 5
antinode
Guru

Re: D7800 TalkTalk problems - connected but no internet

> [...] nothing loads, and no other websites work.

   So, all your testing uses a web browser?  What are the compuer and
operating system involved?

   Normally, if the router thinks that it's connected to the Internet,
then that's because it is.  Results from a command like "ping 8.8.8.8"
(in some Terminal or Command Prompt window) might be interesting.

Message 2 of 5

Re: D7800 TalkTalk problems - connected but no internet

You seem to be connected.

 

What do the power and internet LEDS on the modem show?

 

Is this a Windows PC? Have you configured its network as a private network

 

PS If you can upload them, "Alt + Print Screen" screen grabs are easier to read than trying to decipher camera shots.

Message 3 of 5
conway
Aspirant

Re: D7800 TalkTalk problems - connected but no internet

Dsl / internet LEDs light up solid white which is good, but still no internet works. I just thought it might be a setting in the photos I've done wrong. I'll just return as faulty as it was second hand and I can't see anything that should be stopping it
Message 4 of 5

Re: D7800 TalkTalk problems - connected but no internet

The screens are all but impossible to read. Using a camera to take screen shots is not good and is unnecessary.

 

In Windows Alt+Print Screen provides readable images that you can add to messages.

 

 


@conway wrote:
I'll just return as faulty as it was second hand and I can't see anything that should be stopping it

 


 

What happens when you try to access the internet?

 

You don't seem to be responding to previous suggestions.

 

 

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 1742 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7