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JimUK
Aspirant

D7800 constantly losing internet connection but not wifi to 1 device

Hi, I have an asus ZenPad which connects to the 2.4ghz wifi. The wifi is always connected but the internet keeps dropping out. If I disconnect the tablet then reconnect it works for a few minutes then happens again. All the other devices on the network work fine.  I have a dlink power line wifi extender connected to the Ethernet port on the router and if I connect the tablet to this it works fine suggesting that the tablet is fine but doesn't like the netgear 2.4 GHz wifi for some reason. I have updated the firmware and reset the router but it's still the same. Can anyone help please?

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 3
DarrenM
NETGEAR Moderator

Re: D7800 constantly losing internet connection but not wifi to 1 device

Try changing the channel on the 2.4ghz network.

 

DarrenM

Message 2 of 3
JimUK
Aspirant

Re: D7800 constantly losing internet connection but not wifi to 1 device

Hi Darren M

Thanks for the reply.  I have tried fixing the channel on various numbers and it made things slightly better for a short while but the problem still persists. I just connect to the tp-link network now as its more stable which is a shame given the cost of the netgear router.

Thanks JimUK

Message 3 of 3
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