D7800 keeps dropping all device connections

[sye]

Hi

My R7800 keeps radomly throughout the day dropping all connection to wireless and wired devices and comes back after 30-60 secs.

I cannot see anything reported in the logs.

I have updated firmware to latest version 1.0.1.10.

It causes me alot of problems as work from home and keeps dropping the VPN to work with it and my RDP session also right in the middle of developing or debugging.

I use BT Fibre and all was ok till 2 weeks ago.

Can anyone help?

Thanks

Sye

[Retired_Member]

If the logs are empty it's probably rebooting for some reason.

[coolguy949]

That's not the latest firmware for R7800. There is a newer 1.0.2.04 available: Link

Also, be sure to factory reset after updating to this firmware. That sometimes solves problems created from upgrading.

[sye]

Hi Coolguy

Thanks for your reply

Apologies I have mis typed the model number, it is actually D7800 not R7800. I think the firmware is up to date as per

https://www.netgear.com/support/product/D7800?cid=wmt_netgear_organic#download

I will however try the reset to factory settings as did not do this after the last upgrade.

Thanks

Sye

[coolguy949]

Sounds good. Factory resetting has solved my issues in the past. Let us know how it goes.