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Re: D8500 paper weight

Shadow758
Initiate

D8500 paper weight

Nighthawk X8 D8500 how to connect to iinet with HFC connection

I have recentley connected to the NBN HFC, the TG-789 modem supplied works ok but I want something better.

I purchased the Nighthawk D8500 for use with iinet.

iinet says the modem/router will work, and Netgear say it is compatable with the HFC network.

However I can't get it to connect or find the network.

I have talked to iiNet and they can't help.

I have been dealing with Netgear Suport via email and phone. Now my 3 months are up they want me to pay for phone suport, the last thing I was told was someone with more technical expertise will contact me. Well I have grown a beard  and gathered dust and still no contact?.

Is their something in the settings that need to be changed so the modem/router can be used with HFC NBN.

I have NBN HTC.

The cable from the wall connects to the NBN ARRIS CM8200B and then to the TG-789 to which I can connect to the internet with no problem .

When I plug my D8500 into the NBN ARRIS CM8200B nothing happens and won't connect to the internet .

I have the latest firmware installed.

Any ideas, any help would be appreciated,  or can the 2 be bridged 

 

Message 1 of 9
Clarkegriz
Aspirant

Re: D8500 paper weight

Have you now been able to connect you D8500 to the internet? This is what we are about to do. IInet have told me it should work.

Message 2 of 9

Re: D8500 paper weight


@Clarkegriz wrote:

Have you now been able to connect you D8500 to the internet? This is what we are about to do. IInet have told me it should work.


What sort of NBN do they deliver?

 

What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support

 

Then there is this:

 

Search - NETGEAR Communities – NBN D8500

Message 3 of 9
Shadow758
Initiate

Re: D8500 paper weight

Yes the issue has been fixed. It was a fault with the D8500. Netgear has replaced it with the R9000 X10

Message 4 of 9
Clarkegriz
Aspirant

Re: D8500 paper weight

Thanks

Message 5 of 9

Re: D8500 paper weight


@Shadow758 wrote:

Yes the issue has been fixed. It was a fault with the D8500. Netgear has replaced it with the R9000 X10


That doesn't make sense.

 

The D8500 is a modem/router. The R9000 is a router.

 

The R9000 will not work on NBN, whatever the flavour, without something else in front of it.

 

Looking at the first message, it seems that @Shadow758 was trying to put one modem/router behind another modem, the NBN ARRIS CM8200B. Of course that didn't work. It isn't meant to.

 

You can use a D8500 in router mode, but what is the point?

 

In other words, @Clarkegriz, you should not take much notice of the "solution" posted here.

 

Tell people more about your own network and you may get a better solution.

 

For better responses, you should start your own discussion. In this way you can also provide your own version of the information that the forum suggests that you provide.


If you do decide to ask a question, you really need to provide more details.

 

 

Message 6 of 9
Clarkegriz
Aspirant

Re: D8500 paper weight

I will let you know how i go IInet are connecting our NBN in about 2 weeks time. Was just planning on using the D8500 fingers crossed because i am not a computer person.

Message 7 of 9

Re: D8500 paper weight

Good luck. This may be helpful:

 

Solved: Re: Nighthawk X4S D7800 Internet Setup issues with... - NETGEAR Communities

 

Different modem/router, but they are all pretty much the same when it comes to setting them up.

 

 

Message 8 of 9
antinode
Guru

Re: D8500 paper weight

> That doesn't make sense.

 

   Perhaps not to some of us.

 

> The D8500 is a modem/router. The R9000 is a router.

 

   Yes, so both include a router.

 

> The R9000 will not work on NBN, whatever the flavour, without
> something else in front of it.

 

   "something" is a rather broad description.

 

> [...] The cable from the wall connects to the NBN ARRIS CM8200B [...]

 

   I'd say that an ARRIS CM8200B cable modem would qualify as
"something".  Who wouldn't?


> Looking at the first message, it seems that @Shadow758 was trying to put
> one modem/router behind another modem, the NBN ARRIS CM8200B. Of course
> that didn't work. It isn't meant to.

 

   Yow.  Visit http://netgear.com/support , put in "D8500" as the model
number, and look for Documentation.  Get the User Manual.  Read.  Look
for "Set Up the Modem Router for Cable Service".  It's not complicated.

 

> You can use a D8500 in router mode, but what is the point?

 

   Well, duh.  It's a _router_.  An ARRIS CM8200B is only a modem.
Combine them, and you should be able to get Internet access for multiple
devices on your LAN.  Again, it's not complicated.

 

 

> [...] you should not take much notice of the "solution" posted here.

 

   There certainly is material here which everyone should ignore.


   Why the OP had more trouble with a D8500-as-router than with an R9000
is not clear, but the original problem description ("can't get it to
connect or find the network") lacked useful details (such as what was
done, and what happened when it was done).  Perhaps his D8500 actually
was defective.

 


> What sort of NBN do they deliver?

 

   _That_ (for a change) was actually a useful question.  The OP
referred to "NBN HFC".  My quick Web search (for "HFC NBN") found things
like:

 

      https://www.telstra.com.au/internet/nbn/hybrid-fibre-coaxial

 

      [...] An nbn HFC connection is used in circumstances where the
      existing `pay TV' or cable network can be used to make the final
      part of the nbn network connection. [...]


   Not a DSL connection, hence the OP's use of an ARRIS CM8200B
cable-TV-type modem (making the DSL-modem section of his D8500
superfluous).  (And, to at least one of us, seriously confusing.)

 

   If your NBN provider uses DSL for your connection, then a DSL
modem+router might be just what you need.  Assuming that the model which
you select is compatible with their service.

 

> [...] IInet have told me it should work.

 

   What could go wrong?  At least you know whom to blame if you discover
that it's unsuitable.

 


> For better responses, you should start your own discussion.

 

   Also true.  If desired, you can include a link to some old discussion
in your own query.  Mixing HFC (cable-TV) with DSL in one thread may
cause more trouble than benefit.

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