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Dgnd3700 stuck while upgrading to 1.0.26 80% completed

Mymodem1
Aspirant

Dgnd3700 stuck while upgrading to 1.0.26 80% completed

Win 7 os upgrade of soft ware to 1.0.26 from 24 has hung 30 minutes and told not to turn off modem what do I do now. Please wait still showing.
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Dgnd3700 stuck while upgrading to 1.0.26 80% completed

Hello Mymodem1

 

Have you tried to factory reset the modem? Also make sure when updating the modem to be connected with a pc via Ethernet and not use wireless as it can fail to update and cause issues with the modem.

 

DarrenM

Message 2 of 3
Mymodem1
Aspirant

Re: Dgnd3700 stuck while upgrading to 1.0.26 80% completed

Thanks, I tried a factory reset but only got the red light of death, Looks like I bricked the unit due to Telstra drop out during download. Telstra has already fried their supplied modem hence going back to netgear modem, while waiting for replacement.
Found the answer on whirlpool forum. Down load latest soft ware to computer from netgear site with wifi or other modem,then connect faulty modem to computer with ethernet cable and type in gateway address. Basic screen appears then follow the prompts. Restart modem problem fixed. New software installed modem, passwords are still operating, modem works normally.
Problem solved.

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