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Dropping wifi

Minnie73
Aspirant

Dropping wifi


Model number D7000 v2 Nighthawk modem router.
The WiFi drops out about every 2 days. Takes about 4 modem restarts to get it to stay connected. The modem also restarts it self during this time. Running a 5G and two 2.4G connections. The modem is brand new just been replaced. Running 10+ wireless connections. Updated to lastest firmware did not help. Version 1.0.0.7
Any help appreciated.
Message 1 of 10
plemans
Guru

Re: Dropping wifi

the current firmware is 1.0.0.76. 

You didn't put a last digit on there as theres also a 1.0.0.74

 

I've seen several issues on the forums with "the latest" firmwares on these d7000's. Have you tried downgrading the firwmare a version (or more than 1) and then factory reset/reinstall? (disable auto-updates afterwards)

 

https://www.netgear.com/support/product/D7000v2.aspx

Message 2 of 10
Minnie73
Aspirant

Re: Dropping wifi

yes i have tried that. Would the number of devices connected to it affect it?

Message 3 of 10
plemans
Guru

Re: Dropping wifi

How many devices are connected to it? 

You put the modem is brand new. what modem is it connected to? 

When it drops out, does it say "connected, no internet", does wifi stop broadcasting entirely, do wired devices drop? What actually happens when its drops out?

Message 4 of 10
Minnie73
Aspirant

Re: Dropping wifi

Brand new modem replaced by Netgear. 

11 devices connected wirelessly. 

1 contected by cable.

Have a 5g and a 2.4 setup.

Drops out and all devices on the 2.4 ans sometimes all will go.

Modem/router sometimes reboots it self once it has dropped out.

 

I preform a restart of the modem once it goes by pressing the power button on modem.

Restart 1: 5G is fine no 2.4 found

Restart 2: 5G is fine 2.4 is found but drops within 5 mins

Resatrt 3: 5G fine no 2.4 found

Restar 4: All found drops again fully the next day. I than repeat the restart. Sometimes it take 5 or 6 times to get it all up again.

 

During this time the modem/router can disconnect and reconnect by it self.

Internet stays conteced on the wired device sometimes.

Message 5 of 10
plemans
Guru

Re: Dropping wifi

How old is the D7000? 

You put you have a new modem connected to it, what modem is it? 

Message 6 of 10
plemans
Guru

Re: Dropping wifi

Try installing the 1.0.0.62 firmware. Then do a factory reset/reinstall. Disable auto-updates. 

try that

Message 7 of 10
Minnie73
Aspirant

Re: Dropping wifi

We had a modem router 11 months old D7000 V2 experiencing the issues listed.

Netgear support told us it was due to a faulty modem/router and replaced it with a new modem/router last week.
We plugged the new one in and we are still having the same issues.
Original modem/router is the same model number.
Message 8 of 10
plemans
Guru

Re: Dropping wifi

did you try the version of firmware I recommended? 

Message 9 of 10
Minnie73
Aspirant

Re: Dropping wifi

Yes
Message 10 of 10
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