Incorrect usrname and password

[rachidhattab]

Error message indicating incorrect ISP username and password during setup. Checked with ISP, correct username and password.

Completed firmware update, however, problem persists.

Any suggestion and support would be appreciated.

Many thanks

[antinode]

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

   D7000[v1] or D7000v2?  Look at the product label.  Firmware version?

> Completed firmware update, [...]

   To which version?

> Error message indicating incorrect ISP username and password during
> setup.

   What's the actual error message?

   Are there any special characters in those credentials?

      https://community.netgear.com/t5/x/x/m-p/1354547

[rachidhattab]

Hi there,

Thank you for your reply. Keep getting same error message, incorrect username and password, no special characters.

Appreciate any support, cannot use router unfortunately,

Regards

[DexterJB]

Hi @rachidhattab, you can try and ask you ISP to change the password and/or username if possible and see if that fixes it.

[rachidhattab]

Thank you for your reply.

Do you believe the problem is to do with username and / or password?

Regards

Rachid

[schumaku]

Hi Rachid,

The authentication might also fail because of a connectivity issue e.g. if the DSL params are not correctly detected Unfortunately, the Netgear xDSL units are not very informative on connectivity issues, and offer limited control only.

What ISP is involved here?

What xDSL settings are required by this ISP?

[michaelkenward]

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@rachidhattab wrote:

Error message indicating incorrect ISP username and password during setup. Checked with ISP, correct username and password.

---

Where do you see this error message?

[rachidhattab]

Hi,

thank you. Message appears during setup process.